Field Service Engineer: Diagnostics & Field Support

Danfoss; Reynosa; Hybrid; MXN 360,000 - 480,000; Full time

Job summary

Danfoss seeks a Field Service Engineer to deliver onsite and remote technical investigations, diagnostics, and evidence collection for installed products and systems, supporting claim handling and root‑cause analysis.

You will collaborate across Quality, Engineering, Manufacturing and Customer Claims Handling to drive field validation, safe service execution, and continuous improvement, strengthening customer trust.

Qualifications

• Bachelor’s degree in Mechanical, Electrical, Industrial, Manufacturing, Mechatronics, Systems Engineering, or a related technical field.
• Proven experience in field service, troubleshooting, application engineering, manufacturing, maintenance, commissioning, or industrial technical support.
• Strong knowledge of diagnostics, evidence collection, root‑cause analysis, field safety practices, and corrective‑action methodologies.
• Ability to interpret drawings, schematics, installation manuals, and diagnostic data across complex equipment and systems.
• Customer focus, safety awareness, adaptability, technical curiosity, and cross‑functional collaboration.

Responsibilities

• Conduct onsite and remote technical investigations by inspecting installations, operating conditions, interfaces, and product performance.
• Perform troubleshooting, testing, repair, adjustment, commissioning, and temporary restoration activities within established technical and safety guidelines.
• Collect and document reliable field evidence including photographs, measurements, operating data, samples, and technical observations to support investigations and corrective actions.
• Collaborate with Quality, Engineering, Customer Claims Handling, and customer teams to support root-cause analysis, escalation management, and field validation activities.
• Prepare timely and accurate technical field reports while maintaining compliance with safety requirements, documentation standards, and service procedures.

Skills

Field service

Troubleshooting

Diagnostics

Root-cause analysis

Safety practices

Cross-functional collaboration

Education

Bachelor’s degree in Mechanical, Electrical, Industrial, Manufacturing, Mechatronics, Systems Engineering, or related technical field

Job description

Danfoss seeks a Field Service Engineer to deliver onsite and remote technical investigations, diagnostics, and evidence collection for installed products and systems, supporting claim handling and root‑cause analysis.

You will collaborate across Quality, Engineering, Manufacturing and Customer Claims Handling to drive field validation, safe service execution, and continuous improvement, strengthening customer trust.