Senior Customer Claims & Quality Analyst

Danfoss; Reynosa; Sur place; MXN 300 000 - 540 000; Plein temps

Avantages offerts par ce poste

13th salary

Annual bonus

Paid vacation

Pension plan

Personal insurance

Résumé du poste

Danfoss is seeking a Customer Claims Analyst to manage the lifecycle of customer claims from intake to closure in Reynosa, MX. The role collaborates with Quality, Engineering, Logistics, Finance, Sales, and Customer Service to ensure accurate documentation and timely resolutions.

The position emphasizes process improvement, audit readiness, and strong communication across global teams, with a focus on customer satisfaction and operational efficiency.

Qualifications

• Proven experience in quality or customer claims handling within manufacturing, industrial, or customer service environments.
• Knowledge of Salesforce, SAP/QEHS claims systems, customer portals, CAPA/8D documentation, and complaint handling processes.
• Strong analytical, organizational, and problem-solving skills.
• Proficient communication in English across global teams.

Responsabilités

• Manage customer complaints and claim-related activities from case creation through closure.
• Coordinate claim-related tasks, material returns, cross dock logistics, and processing with internal teams and external stakeholders.
• Communicate claim status, corrective actions, and updates through portals, email, service tickets, and collaboration tools to maintain stakeholder alignment.
• Maintain audit-ready records, CAPA documentation, 8D reports, and customer claim files in accordance with DPS standards and customer requirements.
• Track claim KPIs including responsiveness, aging, closure rates, and process performance to support continuous improvement initiatives.

Connaissances

Quality processes

Customer claims handling

Analytical thinking

Outils

Salesforce

SAP QEHS

Customer portals

CAPA/8D documentation

Description du poste

Danfoss is seeking a Customer Claims Analyst to manage the lifecycle of customer claims from intake to closure in Reynosa, MX. The role collaborates with Quality, Engineering, Logistics, Finance, Sales, and Customer Service to ensure accurate documentation and timely resolutions.

The position emphasizes process improvement, audit readiness, and strong communication across global teams, with a focus on customer satisfaction and operational efficiency.