Customer Service Analyst- México

Danfoss; Apodaca; Híbrido; MXN 279 000 - 469 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

13th salary

Annual bonus

Paid vacation

Pension plans

Personal insurance

Resumo da oferta

Danfoss is seeking a Customer Service Analyst in Mexico to support customers and suppliers, manage orders in SAP, and coordinate with Planning, Fulfillment, Logistics, and Credit Management. The role is hybrid with growth opportunities and a focus on service quality and efficiency.

Ideal candidates have 1–5 years in customer service, experience with Salesforce/SAP/Power BI, and strong English communication.

Qualificações

• 1–5 years of experience in customer service.
• Proficiency with Salesforce, SAP and Power BI.
• Excellent verbal and written English communication.
• Strong problem-solving and multi-tasking in a fast-paced environment.

Responsabilidades

• Provide timely support to customers and suppliers via phone and email regarding orders, deliveries, inventory, and transportation.
• Resolve inquiries, confirm order data, manage invoice complaints, and open non-conformity cases to ensure customer satisfaction.
• Create, modify, review, and monitor orders within the SAP system, ensuring accuracy and data integrity.

Conhecimentos

Customer service

English communication

Time management

SAP proficiency

Power BI

Ferramentas

Salesforce

SAP

Power BI

Descrição da oferta de emprego

Segment: Danfoss Climate Solutions Segment

Job Category: Sales

Work Location Type: Hybrid

Job Experience Level: Associate

Customer Service Analyst- México

Req ID: 52121 Job Location: Apodaca, MX Employment Type: Full Time Segment: Danfoss Climate Solutions Segment Job Category: Sales Work Location Type: Hybrid Job Experience Level: Associate Job Description

The Impact You'll Make

As our Customer Service, you’ll play a key role in will have the opportunity to provide excellent customer support by managing open orders, analyzing delivery dates, and expediting factory shipments to meet service quality, efficiency, and customer satisfaction targets

Your impact? Success and collaborate with internal teams such as Planning, Fulfillment, Logistics, and Credit Management, as well as with Sales Engineers and external customers.

You’ll collaborate with functionsand take ownership of responsibilities, helping us move toward a more inclusive future.

What You’ll Be Doing

• Provide timely and effective support to customers and suppliers via phone and email regarding orders, deliveries, inventory, and transportation.
• Resolve inquiries, confirm order data, manage invoice complaints, and open non-conformity cases to ensure customer satisfaction
• Create, modify, review, and monitor orders within the SAP system, adhering to established procedures to ensure accuracy and data integrity.
• Track customer requests through online portals to ensure timely order fulfillment and execution of sales.
• Oversee daily billing processes, including the release of new orders, to meet company goals for availability and reliability.

What We're Looking For

• 1-5 years of experience in a Customer Service role.
• Proficiency as a user in Salesforce, SAP, and Power BI.
• Excellent verbal and written communication skills in English.
• Strong problem-solving skills and a proactive attitude toward improving customer service processes.
• Ability to manage multiple priorities and maintain high attention to detail in a fast-paced, on-site work environment.

What You’ll Get from Us

• We promote from within and support your learning with mentoring, training, and access to global opportunities.
• You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
• We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
• You’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.

Our Commitment to Transparency

Salary ranges listed reflect only primary location and currency. For local salary ranges and specific benefits in your preferred hiring location, please ask your Talent Acquisition representative for more information.

The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. Any benefits listed do not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

Want to know more? Please visit our F AQ Pag e .

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in areas such as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, marine, and on- and off-highway equipment. We also provide solutions for data centers, renewable energy, energy storage, heat recovery, as well as contribute to district energy solutions for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned and employs over 39,000 people. We create long-term value for our customers in more than 100 countries with a global footprint of around 100 factories.