Customer Care Agent — Impactful Support in GameTech

Novibet; Ciudad de México; Presencial; MXN 167.000 - 268.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Compensation

Top-Notch Equipment

Career Growth

Inclusive Environment

Engaging Activities

Descripción de la vacante

A leading GameTech company is looking for a Customer Care Agent in Mexico City. In this role, you will assist customers with account management, payment issues, and ensure a seamless experience through various communication channels. Ideal candidates should have strong communication skills, fluency in English, and a high school degree. The position offers competitive compensation, career growth opportunities, and a collaborative environment. Join a diverse team dedicated to maintaining a positive workplace culture.

Formación

• Prior experience in a similar role or in a call center is appreciated.
• Ability to provide appropriate solutions to customer complaints.

Responsabilidades

• Assist customers via live chat, telephone, and email.
• Handle customer inquiries about payment, login, and bets.
• Record inquiries and comments from customers.

Conocimientos

Fluency in English

Excellent communication skills

Interpersonal skills

Computer literacy

Flexibility to work on shift rotation

Educación

High School Degree/from an accredited University

Descripción del empleo

A leading GameTech company is looking for a Customer Care Agent in Mexico City. In this role, you will assist customers with account management, payment issues, and ensure a seamless experience through various communication channels. Ideal candidates should have strong communication skills, fluency in English, and a high school degree. The position offers competitive compensation, career growth opportunities, and a collaborative environment. Join a diverse team dedicated to maintaining a positive workplace culture.