Customer Care Agent (Español) - CDMX

Concentrix; Santiago de Querétaro; On-site; MXN 201,000 - 290,000; Full time

Benefits offered by this job

Endless career opportunities

Competitive salary

Inclusive perks and benefits

Monthly performance incentives

Job summary

A global customer experience solutions company is seeking Customer Service Agents in Mexico City. You will provide exceptional customer service, resolving routine issues while maintaining a professional demeanor. Ideal candidates are detail-oriented, possess strong communication skills, and have a high school diploma. Join a diverse team and enjoy career development opportunities with various inclusive perks.

Qualifications

• Intermediate - Advanced English level required.
• 6 months minimum of experience in Call center customer service desired.
• Ability to communicate effectively, both in writing and verbally.

Responsibilities

• Interface with customers via inbound and outbound calls.
• Resolve routine problems regarding client products or services.
• Maintain a pleasant and professional tone in customer contact.

Skills

Customer Service Orientation

Effective Communication

Attention to Detail

Multitasking

Problem Solving

Education

High School diploma or equivalent

Job description

A global customer experience solutions company is seeking Customer Service Agents in Mexico City. You will provide exceptional customer service, resolving routine issues while maintaining a professional demeanor. Ideal candidates are detail-oriented, possess strong communication skills, and have a high school diploma. Join a diverse team and enjoy career development opportunities with various inclusive perks.