Customer Support & Solutions Specialist

TheLotter; México; Presencial; MXN 111.600 - 167.400; Jornada completa

Descripción de la vacante

A leading online lottery provider is looking for a Customer Support Representative in Mexico. The role focuses on delivering top-quality service through email and live chat, assisting customers with inquiries, and maintaining high service standards. Candidates should have a good command of English, with additional languages like Spanish and Portuguese being advantageous. Shift work is required, including nights and evenings. Join a dynamic team dedicated to customer satisfaction.

Formación

• Must have a good command of English, both written and spoken.
• Experience in a customer support role is considered an asset.
• Ability to work on a shift basis, including nights and evenings.

Responsabilidades

• Handle live chats and emails to assist customer inquiries.
• Resolve customer queries and complaints to ensure satisfaction.
• Process tasks accurately and courteously.
• Maintain knowledge of company products and services.
• Sell solutions and deliver positive results.

Conocimientos

Good command of the English language

Additional languages (Spanish, Portuguese) are an asset

Customer service experience

Descripción del empleo

A leading online lottery provider is looking for a Customer Support Representative in Mexico. The role focuses on delivering top-quality service through email and live chat, assisting customers with inquiries, and maintaining high service standards. Candidates should have a good command of English, with additional languages like Spanish and Portuguese being advantageous. Shift work is required, including nights and evenings. Join a dynamic team dedicated to customer satisfaction.