Customer Account Coordinator - Hybrid/Remote Eligible

Quid Solutions; Región Centro; On-site; MXN 25,000 - 35,000; Full time

Benefits offered by this job

Health insurance

PTO days

Variable annual bonus

Parking

Vacation bonus

Job summary

Quid Solutions in Mexico, Jalisco, is hiring a Junior Customer Service specialist, responsible for servicing both internal and external customer needs.

This role requires proficiency in MS Office, strong organizational skills, and a customer service mindset. The work schedule is Monday to Friday with a potential option for remote work after the anniversary.

Benefits include superior legal benefits, health insurance, and PTO days.

Qualifications

• Experience in a Customer Service and local logistics environment is preferred.
• High level of initiative and proactivity.
• Record-keeping, tracking shipping, and data analyses.

Responsibilities

• Receive and process orders/purchase write up.
• Close communication with the team for approvals.
• Support Account Managers/Traders with specific accounts.
• Answer customer inquiries and communicate issues/challenges.

Skills

Customer service mindset

Strong organizational skills

Very good verbal and written English communication skill

Time management skills

Detail-oriented

Proficiency in MS Office

Experience in Customer Service

Willingness to learn

Ability to multitask

Tools

Contact Management Systems

Database software

Inventory Software

Order processing systems

Job description

Quid Solutions in Mexico, Jalisco, is hiring a Junior Customer Service specialist, responsible for servicing both internal and external customer needs.

This role requires proficiency in MS Office, strong organizational skills, and a customer service mindset. The work schedule is Monday to Friday with a potential option for remote work after the anniversary.

Benefits include superior legal benefits, health insurance, and PTO days.