Remote Office & Customer Success Coordinator

Unity Communications; Monterrey; Remote; MXN 189,000 - 226,000; Full time

Benefits offered by this job

MXN 18,600 salary

Food vouchers

Telework support

Labor law benefits

Remote work from Mexico

Pacific Time schedule

US-based clients

Professional environment

Job summary

Unity Communications is seeking a reliable Remote Office & Customer Service Coordinator to support day-to-day customer service and administrative operations for our US business partners from Mexico. The role includes handling calls, lead qualification, scheduling, follow-up on proposals, and maintaining CRM accuracy.

The ideal candidate has strong English communication, proven customer service experience, and can work independently in a remote setup, with attention to detail and proactive

Qualifications

• Advanced English required for speaking and writing.
• Experience in customer service, call center, receptionist, administrative, or sales-support roles.
• Strong communication and customer service skills.
• Excellent organization and attention to detail.
• Comfortable handling calls and daily customer interactions.
• Able to multitask and manage multiple priorities.
• Experience with CRM or scheduling systems preferred.
• Proactive attitude and strong follow-up skills.
• Ability to work independently in a remote environment.
• Dependable and committed to established processes and procedures.

Responsibilities

• Answer incoming calls and respond to customer inquiries professionally.
• Qualify new leads and collect accurate customer and project information.
• Schedule and confirm appointments using scheduling systems.
• Follow up with customers regarding proposals and outstanding opportunities.
• Re-engage older and inactive leads through proactive follow-up.
• Maintain accurate and up-to-date customer information, notes, appointments, and lead statuses in the CRM.
• Respond to customer emails, messages, texts, and chats.
• Assist with invoicing and administrative tasks.
• Support approved customer outreach and marketing initiatives.
• Prepare daily activity reports and escalated issues requiring management attention.

Skills

Advanced English

Customer service

Call center experience

Administrative support

CRM systems

Scheduling systems

Strong communication

Attention to detail

Tools

CRM tools

Job description

Unity Communications is seeking a reliable Remote Office & Customer Service Coordinator to support day-to-day customer service and administrative operations for our US business partners from Mexico. The role includes handling calls, lead qualification, scheduling, follow-up on proposals, and maintaining CRM accuracy.

The ideal candidate has strong English communication, proven customer service experience, and can work independently in a remote setup, with attention to detail and proactive