Remote Office & Customer Success Coordinator

Unity Communications; Región Centro; Teletrabalho; MXN 125 000 - 208 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Food vouchers

Telework support

Remote work from Mexico

Statutory benefits

Resumo da oferta

Unity Communications is seeking a reliable Remote Office & Customer Service Coordinator to support US business partners from Mexico. You will manage customer communications, scheduling, invoicing, and daily administrative tasks in a remote, US-facing role.

The ideal candidate has advanced English, experience in customer service or sales-support, excellent organization, and the ability to multitask across CRM systems while maintaining accurate records and timely responses.

Qualificações

• Advanced English communication skills, both spoken and written.
• Experience in customer service, call center, receptionist, administrative, or sales-support roles.
• Strong communication and customer service skills.
• Excellent organization and attention to detail.
• Comfortable handling phone calls and communicating with customers throughout the day.
• Ability to multitask and manage multiple priorities.
• Experience with CRM or scheduling systems is preferred.
• Proactive attitude and strong follow-up skills.
• Ability to work independently in a remote environment.
• Dependable and committed to following established processes and procedures.

Responsabilidades

• Answer incoming calls and respond to customer inquiries professionally.
• Qualify new leads and collect accurate customer and project information.
• Schedule and confirm appointments using scheduling systems.
• Follow up with customers regarding proposals and outstanding opportunities.
• Re-engage older and inactive leads through proactive follow-up.
• Maintain accurate and up-to-date customer information, notes, appointments, and lead statuses in the CRM.
• Respond to customer emails, messages, texts, and chats.
• Assist with invoicing and administrative tasks.
• Support approved customer outreach and marketing initiatives.
• Prepare daily activity reports and escalated issues requiring management attention.

Conhecimentos

Advanced English

Customer service

Call center

Administrative support

Sales support

Descrição da oferta de emprego

Unity Communications is seeking a reliable Remote Office & Customer Service Coordinator to support US business partners from Mexico. You will manage customer communications, scheduling, invoicing, and daily administrative tasks in a remote, US-facing role.

The ideal candidate has advanced English, experience in customer service or sales-support, excellent organization, and the ability to multitask across CRM systems while maintaining accurate records and timely responses.