Remote Office & Customer Success Coordinator

Unity Communications; Hermosillo; Remote; MXN 189,000 - 226,000; Full time

Benefits offered by this job

Food vouchers

Telework support

Mexican statutory benefits

Remote work from Mexico

Pacific Time schedule

Job summary

Unity Communications is seeking a reliable Remote Office & Customer Service Coordinator to support US-based partners from Mexico. You will manage customer communications, schedule appointments, qualify leads, follow up on proposals, and maintain CRM data.

Ideal candidates are organized, proactive, and capable of handling multiple priorities in a remote setting. The role includes invoicing support and daily reports, with a Pacific Time-aligned schedule.

Qualifications

• Advanced English communication skills (spoken and written).
• Experience in customer service, call center, receptionist, administrative or sales-support roles.
• Strong communication and customer service skills.
• Excellent organization and attention to detail.
• Comfortable handling phone calls and communicating with customers throughout the day.
• Ability to multitask and manage multiple priorities.
• Experience with CRM or scheduling systems is preferred.
• Proactive attitude and strong follow-up skills.
• Ability to work independently in a remote environment.
• Dependable and committed to following established processes and procedures.

Responsibilities

• Answer incoming calls and respond to customer inquiries professionally.
• Qualify new leads and collect accurate customer and project information.
• Schedule and confirm appointments using scheduling systems.
• Follow up with customers regarding proposals and outstanding opportunities.
• Re-engage older and inactive leads through proactive follow-up.
• Maintain accurate and up-to-date customer information, notes, appointments, and lead statuses in the CRM.
• Respond to customer emails, messages, texts, and chats.
• Assist with invoicing and administrative tasks.
• Support approved customer outreach and marketing initiatives.
• Prepare daily activity reports and escalated issues requiring management attention.

Skills

Advanced English

Customer service experience

Communication skills

Organization

Multitasking

CRM experience

Remote work independently

Tools

CRM systems

Scheduling systems

Job description

Unity Communications is seeking a reliable Remote Office & Customer Service Coordinator to support US-based partners from Mexico. You will manage customer communications, schedule appointments, qualify leads, follow up on proposals, and maintain CRM data.

Ideal candidates are organized, proactive, and capable of handling multiple priorities in a remote setting. The role includes invoicing support and daily reports, with a Pacific Time-aligned schedule.