Hybrid Customer Success & Accounts Coordinator

Flextal Staffing Llc; Región Centro; Hybrid; MXN 240,000 - 400,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

MezTal in Guadalajara, Mexico is seeking a Customer Success & Account Coordinator to support a U.S.-based SaaS client in the Senior Living sector. This is not a traditional call center; you’ll build relationships with senior living communities and healthcare professionals, pro-actively engaging to understand needs and drive value.

You don’t need years of sales experience; what matters is your communication, adaptability and willingness to learn.

Qualifications

• Advanced English proficiency with ability to hold unscripted calls with U.S. customers.
• Strong interpersonal and relationship-building skills.
• Excellent verbal communication across diverse backgrounds.
• Proactive attitude and willingness to take initiative.
• Ability to thrive in a structured, fast-paced setting with rotating schedules.

Responsibilities

• Build and maintain relationships with senior living communities and healthcare professionals across the United States.
• Proactively contact customers to understand needs, answer questions, and maintain engagement.
• Develop trust through active listening and consistent follow-up.
• Communicate confidently with stakeholders, including community managers and decision-makers.
• Handle sensitive conversations professionally while maintaining positive relationships.
• Encourage usage of the platform by providing personalized support and demonstrating its value.
• Manage inbound and outbound calls and emails in a fast-paced environment.
• Assist with onboarding and staffing-related inquiries.

Skills

Advanced English proficiency

Relationship-building

Excellent verbal communication

Proactive attitude

Fast-paced work experience

Job description

MezTal in Guadalajara, Mexico is seeking a Customer Success & Account Coordinator to support a U.S.-based SaaS client in the Senior Living sector. This is not a traditional call center; you’ll build relationships with senior living communities and healthcare professionals, pro-actively engaging to understand needs and drive value.

You don’t need years of sales experience; what matters is your communication, adaptability and willingness to learn.