CRM Adoption & Analytics Specialist

Zeekr México; Ciudad de México; Presencial; MXN 420.000 - 540.000; Jornada completa

Descripción de la vacante

Zeekr México seeks a CRM Specialist to lead administration, adoption, optimization, and continuous improvement of the CRM platform across the national dealer network. The role focuses on lead management, data quality, system integration, and compliance with commercial processes to maximize customer engagement.

You will monitor CRM adoption, develop dashboards with Power BI, and provide training and documentation for dealership teams. Travel required.

Formación

• Bachelor's degree in Business Administration, Marketing, Industrial Engineering, Information Systems, or related field.
• Minimum 2 years of experience managing, implementing, or supporting CRM platforms.
• Experience in automotive dealer network environment.
• Experience with Seekop, Salesforce, HubSpot, Dynamics 365, Zoho CRM or similar.
• Advanced knowledge of Power BI and Excel.
• Understanding of lead management, CRM reporting, and sales performance metrics.
• CRM-DMS integrations experience desirable.
• Advanced English communication skills.

Responsabilidades

• Lead the implementation and deployment of the CRM platform across all dealerships.
• Manage user access, profiles, permissions, and system configurations.
• Ensure consistent CRM processes and standards across the network.
• Monitor daily CRM performance and support operations.
• Serve as primary contact between dealerships, CRM vendors, and internal stakeholders.
• Address operational and technical issues promptly.
• Coordinate with IT teams on system challenges.
• Escalate critical issues affecting sales operations.

Conocimientos

CRM administration

Data quality

Power BI

Excel

Lead management

Stakeholder management

English communication

Educación

Bachelor's degree in Business Administration

Bachelor's degree in Marketing

Bachelor's degree in Industrial Engineering

Bachelor's degree in Information Systems

Herramientas

Seekop

Salesforce

HubSpot

Dynamics 365

Zoho CRM

Power BI

Excel

Descripción del empleo

Zeekr México seeks a CRM Specialist to lead administration, adoption, optimization, and continuous improvement of the CRM platform across the national dealer network. The role focuses on lead management, data quality, system integration, and compliance with commercial processes to maximize customer engagement.

You will monitor CRM adoption, develop dashboards with Power BI, and provide training and documentation for dealership teams. Travel required.