Automotive After-Sales Process Excellence Analyst

Jobtailor; México; Presencial; MXN 420.000 - 640.000; Jornada completa

Descripción de la vacante

Jobtailor is seeking a results-oriented after-sales optimization specialist in Mexico City to drive operational excellence across the dealer network. You will monitor compliance, perform reviews, and deliver data-driven recommendations to leadership.

Responsibilities include dashboard development, KPI analysis, and coordinating improvement plans with service managers to enhance workshop efficiency and customer satisfaction.

Formación

• Experience analyzing operational KPIs and supporting performance improvement initiatives.
• Strong understanding of process management, operational excellence, and continuous improvement methodologies.
• Knowledge of automotive after-sales operations and workshop performance management.

Responsabilidades

• Drive after-sales process excellence and operational performance across an authorized dealer network in Mexico
• Monitor compliance with established after-sales processes, operational standards, and business guidelines
• Conduct periodic operational reviews to assess adherence to procedures and identify process deviations
• Document findings, communicate observations, and provide constructive feedback to dealership leadership and stakeholders
• Follow up on identified gaps and track corrective actions
• Analyze after-sales operational data and key performance indicators
• Identify trends, risks, process inefficiencies, and opportunities for improvement
• Monitor workshop productivity, efficiency, customer service, operational compliance, and performance quality indicators
• Develop reports, dashboards, and presentations on network performance
• Convert data insights into actionable recommendations
• Evaluate workshop operations, resource utilization, productivity, and service delivery effectiveness
• Partner with dealership teams to understand root causes of performance challenges
• Support initiatives improving service operations, workshop efficiency, and customer satisfaction
• Develop and coordinate improvement plans, including objectives, timelines, accountability frameworks, and follow-up mechanisms
• Monitor implementation progress and evaluate action effectiveness
• Escalate significant risks, recurring issues, or critical findings
• Advise dealership teams on process compliance, operational performance, and continuous improvement
• Build collaborative relationships with service managers, workshop leaders, and dealership leadership
• Prepare and maintain regular reports on compliance, performance, and improvement initiatives
• Present findings, trends, risks, and recommendations to internal stakeholders and leadership
• Maintain accurate records of reviews, action plans, performance indicators, and follow-up activities
• Communicate operational insights to enable informed decision-making and ensure visibility of risks, opportunities, and performance developments

Conocimientos

After-Sales Operations

Data Analysis

Advanced Excel

Dashboard Development

Process Mapping

Root-Cause Analysis

Performance Indicators

Operational KPIs

Quality Management

Reporting

Workshop Performance Management

Educación

Bachelor's degree in Industrial Engineering, Mechanical Engineering, Automotive Engineering, Business Administration, Process Engineering, Mechatronics, or related

Herramientas

Excel

Descripción del empleo

Jobtailor is seeking a results-oriented after-sales optimization specialist in Mexico City to drive operational excellence across the dealer network. You will monitor compliance, perform reviews, and deliver data-driven recommendations to leadership.

Responsibilities include dashboard development, KPI analysis, and coordinating improvement plans with service managers to enhance workshop efficiency and customer satisfaction.