CRM Operations Lead - Auto Dealer Network & Analytics

PSC Industries; México; Presencial; MXN 350.000 - 520.000; Jornada completa

Descripción de la vacante

Zeekr & Lynk & Co Mexico is seeking a CRM Specialist to lead administration, adoption, optimization, and continuous improvement of our CRM platform across the national dealer network. This role focuses on lead management, data quality, system integration, and compliance with commercial processes to maximize customer engagement.

Responsibilities include deploying the CRM across dealerships, managing user access, monitoring performance with Power BI, and supporting training and dealer adoption

Formación

• 2+ years of experience managing, implementing, or supporting CRM platforms.
• Experience in automotive dealer network environments is preferred.
• Advanced English communication skills, both written and verbal.

Responsabilidades

• Lead the administration and deployment of the CRM platform across all dealerships.
• Manage user access, profiles, permissions, and system configurations.
• Ensure consistent CRM processes and standards throughout the network.
• Monitor daily CRM performance and support operational continuity.
• Serve as the primary point of contact between dealerships, CRM vendors, and internal stakeholders.
• Coordinate with IT to address system-related challenges and escalate critical issues.

Conocimientos

CRM management

Data analysis

English communication

Educación

Bachelor's degree in Business Admin/Marketing/IS

Herramientas

Power BI

Excel

Descripción del empleo

Zeekr & Lynk & Co Mexico is seeking a CRM Specialist to lead administration, adoption, optimization, and continuous improvement of our CRM platform across the national dealer network. This role focuses on lead management, data quality, system integration, and compliance with commercial processes to maximize customer engagement.

Responsibilities include deploying the CRM across dealerships, managing user access, monitoring performance with Power BI, and supporting training and dealer adoption