Product Adoption & Experience Lead

SITA; Región Centro; On-site; MXN 60,000 - 90,000; Full time

Benefits offered by this job

Employee Assistance Program

Professional Development Training

Competitive Benefits

Job summary

A leading tech solutions provider in Mexico is looking for a Product Experience & Adoption Expert to enhance customer adoption of solutions. This role requires 3-5 years of relevant experience and expertise in CRM systems and data analysis. You will develop strategies for product usage and engage with clients to maximize value realization. Competitive benefits and professional development offered.

Qualifications

• 3-5 years of experience in Customer Success, Product Adoption, or Account Management.
• Proven track record of increasing product adoption and improving customer satisfaction.
• Hands-on experience with CRM systems and data analysis tools.

Responsibilities

• Drive customer adoption of SITA solutions ensuring seamless product experiences.
• Develop strategies to drive product usage and customer time-to-value.
• Monitor and analyze key indicators to guide actions.

Skills

Customer Success

Product Adoption

Data Analysis

Stakeholder Communication

Education

Bachelor's degree in business, Marketing, Computer Science, or a related field

Master's degree in Business Administration or Product Management

Tools

CRM Systems

Data Analysis Tools

Job description

A leading tech solutions provider in Mexico is looking for a Product Experience & Adoption Expert to enhance customer adoption of solutions. This role requires 3-5 years of relevant experience and expertise in CRM systems and data analysis. You will develop strategies for product usage and engage with clients to maximize value realization. Competitive benefits and professional development offered.