Crew Support

Viva; Apodaca; Presencial; MXN 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Staff Travel: airfare discounts

MyIDTravel: preferential fares with 20

Major Medical Insurance

Life Insurance

24/7 online family medical assistance

Exclusive employee discounts

Savings fund and savings plan

30 days Christmas bonus (Aguinaldo)

Descripción de la vacante

Viva Aerobus is seeking a Crew Support professional to provide operational support to the Crew Controller within the 72-hour window prior to departure. You will ensure flights are staffed with legally compliant crews by monitoring schedules and coordinating with relevant departments.

The role requires a Bachelor's degree in a related field, advanced English, travel availability, and at least 1 year of customer service experience.

Formación

• Bachelor's degree in Engineering, Business Administration, Aviation, or a related field.
• Advanced English proficiency.
• Availability to travel and work rotating shifts.
• Minimum of 1 year of customer service experience.
• Knowledge of aviation regulations, technical manuals and documentation, and fatigue management.
• Strong written and verbal communication and teamwork.

Responsabilidades

• Provide effective support and coordination with the Crew Controller to ensure operational continuity.
• Assist and support flight crew with transportation and hotel arrangements impacting same-day operations.
• Report operational incidents, key decisions, and deviations from procedures and regulations.
• Optimize crew resources while ensuring compliance with aviation regulations and company policies.
• Coordinate with all operational departments to minimize disruptions to daily flight operations.
• Monitor crew documentation validity, flight time limitations, rest requirements, and regulatory compliance, issuing reports and deviation notifications.

Conocimientos

Advanced English

Travel availability

1+ year customer service

Aviation regulations knowledge

Communication skills

Educación

Bachelor's degree in Engineering, Business Administration, Aviation, or related field

Descripción del empleo

At Viva, we are looking for people who are passionate about what they do, and we're confident this is the perfect time for you to join our team. Viva Aerobus is the preferred, fun, low-cost, and profitable airline in the Americas, operating the youngest fleet in Latin America and one of the fastest-growing fleets in the world.

We foster a culture of inclusion, passion, and transparency. We challenge the traditional way of working and are committed to delivering excellence in customer service while ensuring the safety of our passengers.

Join #TeamViva and let's fly higher together!

As a Crew Support, you will provide operational support to the Crew Controller to ensure effective flight coverage within the 72-hour operational window prior to departure. You will help guarantee that every flight is staffed with the required legal crew by continuously monitoring crew schedules, assigning crew members in compliance with aviation regulations, collective bargaining agreements, and company policies, while efficiently managing last-minute operational changes.

Key Responsibilities

• Provide effective support and coordination with the Crew Controller to ensure operational continuity.
• Assist and support flight crew with transportation and hotel arrangements impacting same-day operations.
• Report operational incidents, key decisions, and any deviations from established procedures and regulations.
• Optimize crew resources while ensuring compliance with aviation regulations, collective bargaining agreements, and company policies.
• Coordinate effectively with all operational departments to minimize disruptions to daily flight operations.
• Monitor crew documentation validity, flight duty and flight time limitations, rest requirements, and other regulatory compliance aspects, while issuing the corresponding reports and deviation notifications.

Required Qualifications & Skills

• Bachelor's degree in Engineering, Business Administration, Aviation, or a related field.
• Advanced English proficiency.
• Availability to travel and work rotating shifts.
• Minimum of 1 year of customer service experience.
• Knowledge of aviation regulations, technical manuals and documentation, and fatigue management.
• Strong communication skills (written and verbal), teamwork, emotional intelligence, and a customer service mindset.

Benefits of Being Part of #TeamViva

• An amazing work environment – #TheBestPlaceToWork.
• Savings fund and savings plan.
• 30 days of Christmas bonus (Aguinaldo).
• Staff Travel: Enjoy exclusive airfare discounts on Viva flights for you and your loved ones.
• MyIDTravel: Access preferential fares with more than 20 partner airlines to destinations around the world.
• Major Medical Insurance, Life Insurance, and 24/7 online family medical assistance.
• Exclusive employee discounts with gyms, department stores, restaurants, universities, and many other partners.
• Competitive benefits package above those required by law.

About Viva Aerobus

We are Mexico's leading ultra-low-cost airline, operating one of the most modern fleets in Latin America and recognized as one of the fastest-growing airlines in the world. At Viva, we recognize that our talent is diverse. We respect each individual's background and circumstances while promoting gender equality and equal opportunities. We are one team that encourages innovation, collaboration, and a culture of respect and inclusion where everyone can be themselves. We care about the well-being of our people and pay attention to every detail to ensure our employees remain healthy, safe, and happy.

Come aboard and let’s chart your next destination together!