CUN Passenger Services Sr Analyst Staff · CUN ·

Vivaaerobus; Cancún; Presencial; MXN 320.000 - 520.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible schedule

Unlimited vacation from day one

Staff Travel: Discounted flights for 6

MyIDTravel: Reduced fares with 20+联盟

Life & medical insurance + 24/7 online

Descripción de la vacante

Viva is seeking a CUN Passenger Services Sr Analyst to optimize passenger experience and ground operational efficiency, coordinating ground operations and resource management for safe, high-quality service throughout the journey. The ideal candidate will have a Bachelor's degree in a related field, 5 years in customer service and airport operations, and knowledge of AFAC regulations.

Familiarity with AIMS, Navitaire, Office, and OTP Viewer is preferred.

Formación

• Bachelor’s degree required in a related field.
• Minimum 5 years of experience in customer service, passenger services, ramp procedures, safety, and working with airport authorities.
• Preferred experience in the airline industry, with knowledge of AFAC regulations and aviation standards.

Responsabilidades

• Manage all ground operations efficiently and safely, essential for punctuality and customer satisfaction.
• Collaborate with cross-functional teams (Maintenance, CCV, CRC, CCA, Security) for seamless operations.
• Ensure operations comply with safety regulations and industry standards for passenger safety and company reputation.
• Be prepared to manage emergencies and disruptions with authorities and airport operators, minimizing impact on operations.
• Monitor training needs for personnel to improve efficiency, service quality, and performance.

Conocimientos

Communication

Leadership

Problem solving

Teamwork

Educación

Bachelor’s degree in Airport Management, Industrial Engineering, International Trade, or related field

Herramientas

AIMS

Go Now Navitaire

Office

OTP Viewer

Descripción del empleo

At Viva, we look for passionate individuals who truly love what they do. Now is the perfect time to join our team! Viva is the lowest-cost, most preferred, fun, and profitable airline in the Americas, operating the youngest fleet in Latin America and ranking among the fastest-growing airlines worldwide. We foster a culture of inclusion, passion, and transparency—breaking traditional norms, redefining the way we work, and committing to excellence in service and passenger safety.

The CUN Passenger Services Sr Analyst will be responsible for optimizing the passenger experience and ground operational efficiency, ensuring exceptional and safe service throughout all stages of the journey through effective coordination of ground operations, resource management, and personalized attention to passenger’s needs.

Your deliverables will include:

• Manage all ground operations efficiently and safely, which is essential for maintaining punctuality and ensuring customer satisfaction.
• Collaborate with cross-functional teams, including Maintenance, CCV, CRC, CCA, and Security, to ensure seamless and efficient operations.
• Ensure that all operations comply with safety regulations and industry standards, which is essential for passenger safety and the company’s reputation.
• Be prepared to effectively manage emergency situations and operational disruptions in coordination with authorities and airport operators, minimizing their impact on operations.
• Monitor and identify training needs for personnel, contributing to improved operational efficiency, service quality, and process performance.

Our ideal candidate:

Bachelor’s degree Airport Management, Industrial Engineering, International Trade, or a related field.

Minimum of 5 years of experience in customer service, passenger services, ramp procedures, safety, and working with airport authorities.

Preferred experience in the airline industry, with knowledge of AFAC (Federal Civil Aviation Agency) regulations and aviation standards.

Knowledge of AIMS, Go Now Navitaire, Office, OTP Viewer

Strong communication skills, Leadership skills, problem-solving and conflict management, initiative, proactivity, and teamwork.

Benefits You Will Enjoy as #TeamViva

• Flexible schedule
• #TheBestAirlineToWork: An incredible work environment
• Unlimited vacation from day one
• Savings fund & savings account
• Staff Travel: Discounted flights for you and up to 12 loved ones after 6 months
• MyIDTravel: Fly worldwide with 20+ airline alliances at reduced fares after 6 months
• Life & medical insurance + 24/7 online family medical assistance
• Exclusive discounts on gyms, retail stores, restaurants, universities, and more
• Above-the-law benefits