Counter Manager: Lead a High-Performing Beauty Team

The Estée Lauder Companies Inc.; Oaxaca de Juárez; On-site; MXN 240,000 - 360,000; Full time

Benefits offered by this job

Competitive remuneration

Outstanding training & development

Career progression opportunities

Job summary

The Estée Lauder Companies Inc. in Oaxaca is seeking a Counter Manager to lead and develop a team of Sales Associates, driving sales, customer service and operational targets in a fast-paced prestige beauty environment.

You will coach staff, implement an agile business plan, recruit and retain customers through strategic events and exceptional CRM, and partner with store leadership to deliver outstanding guest experiences.

Qualifications

• Effective verbal and written communication, with excellent interpersonal skills.
• Quality customer service skills and ability to win people over.
• Experience in retail leadership and in strategic planning/execution.
• Ability to develop financial plans and manage resources.

Responsibilities

• Lead, coach and develop a team of Sales Associates to meet targets.
• Create and execute an agile business plan to recruit and retain customers.
• Drive in-store events, CRM activities and customer relationship management.
• Provide leadership and accountability to achieve sales and service standards.

Skills

Communication

Customer service

Results driven

Goal setting

People development

Team leadership

Autonomy

Proactive

Discretion

Networking

Education

Bachelor's degree in Business or related field

Tools

Microsoft Excel

POS system

Email/CRM tools

Job description

The Estée Lauder Companies Inc. in Oaxaca is seeking a Counter Manager to lead and develop a team of Sales Associates, driving sales, customer service and operational targets in a fast-paced prestige beauty environment.

You will coach staff, implement an agile business plan, recruit and retain customers through strategic events and exceptional CRM, and partner with store leadership to deliver outstanding guest experiences.