Counter Manager: Lead, Coach & Drive In-Store Growth

The Estée Lauder Companies Inc.; Monterrey; On-site; MXN 260,000 - 460,000; Full time

Job summary

The Estée Lauder Companies Inc. in Monterrey seeks a dynamic Counter Manager to lead, coach and develop our team of Sales Associates to achieve sales, service and operational targets.

You will create and execute an agile business plan, recruit and retain customers through events and exceptional CRM, and drive the store's performance. This role offers broad leadership exposure and a path within prestige beauty.

Qualifications

• Strong communication and interpersonal skills are required.
• Proven customer service skills with ability to win people over.
• Results-driven with a focus on meeting objectives.
• Ability to lead, coach and develop a team.
• Experience in retail leadership and strategic planning.
• Familiarity with computerised systems including Excel.

Responsibilities

• Lead, coach and develop a team of Sales Associates to achieve targets.
• Drive in-store events and manage customer relationships.
• Develop and execute agile business plans to grow sales.
• Recruit and retain customers through strategic targeting and CRM.

Skills

Verbal and written communication

Interpersonal skills

Customer service excellence

Results driven

Coaching and development

Attention to detail

Autonomy and teamwork

Diplomacy under pressure

Tools

Microsoft Excel

Email

Job description

The Estée Lauder Companies Inc. in Monterrey seeks a dynamic Counter Manager to lead, coach and develop our team of Sales Associates to achieve sales, service and operational targets.

You will create and execute an agile business plan, recruit and retain customers through events and exceptional CRM, and drive the store's performance. This role offers broad leadership exposure and a path within prestige beauty.