Counter Manager - Guadalajara

The Estée Lauder Companies; Región Centro; Presencial; MXN 180.000 - 260.000; Jornada completa

Descripción de la vacante

The Estée Lauder Companies is seeking a dynamic Counter Manager to lead, coach and develop our Sales Associates in a fast-paced retail environment. You will drive sales, deliver exceptional customer service and manage store operations with accountability for results.

The role emphasizes coaching, business planning, and delivering engaging in-store events to recruit and retain customers. Strong leadership and relationship-building skills are essential in this prestige beauty setting.

Formación

• Experience in retail management or counter management preferred.
• Strong communication and interpersonal skills for customer interactions.
• Proven track record of meeting or exceeding sales targets.
• Ability to coach and develop a team to improve performance.
• Demonstrates diplomacy in handling difficult customer situations.
• Able to plan and execute events and promotions at the store level.
• Proficient in using standard business software (email, spreadsheets).

Responsabilidades

• Lead, coach and develop a team of Sales Associates to achieve sales, service and operational targets.
• Develop and execute an agile store business plan.
• Recruit and retain customers through targeted in-store events and customer relationship management.
• Set high standards for customer service and store presentation.
• Collaborate with store leadership on planning and execution of promotions and events.

Conocimientos

Verbal communication

Written communication

Interpersonal skills

Customer service

Results oriented

Goal-driven

People development

Diplomacy and tact

Networking

Team leadership

Attention to detail

Autonomy

Proactiveness

Discretion

Retail sales experience

Store leadership

Herramientas

Microsoft Excel

Email

Descripción del empleo

DescriptionWe are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in⁃store events, exceptional customer relationship management and the leadership of a high performing team.If you are an ambitious self⁃starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all⁃round skills needed to progress further within the Beauty Industry.With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.Qualifications⁃ Effective verbal and written communication skills. Excellent interpersonal skills⁃ Quality customer service skills. Skilled at winning people over⁃ Results oriented, with high drive to meet objectives and standards⁃ Pursue goals beyond what is required or expected of them⁃ Senses others' development needs and bolsters their abilities⁃ Anticipates, recognizes, and meets customers' needs⁃ Handles difficult and tense customer service situations with diplomacy and tact⁃ Guides the performance of others while holding them accountable⁃ Cultivate and maintain extensive informal networks⁃ Models team qualities like respect, helpfulness, and cooperation⁃ High attention to detail and organisational skills⁃ The ability to work autonomously and contribute to the team⁃ Proactive and positive approach to work and tasks⁃ Confidentiality, tact, and discretion when dealing with people Qualifications / Knowledge⁃ Retail sales experience.⁃ Teamleadership⁃ degree of experience dependent on business/Store size.⁃ Experience in strategic planning and execution⁃ Ability to develop financial plans and manage resources⁃ Working knowledge of a computerised system including email, Microsoft Excel