Counter Manager- CDMX

The Estée Lauder Companies Inc.; Ciudad Madero; On-site; MXN 223,000 - 391,000; Full time

Job summary

The Estée Lauder Companies Inc. in Ciudad Madero is seeking a dynamic Counter Manager to lead and coach a team of Sales Associates, driving sales, customer service and store operations.

You will be responsible for developing agile business plans, recruiting and retaining customers through strategic events and CRM, and guiding a high-performing team to exceed targets in a prestige beauty environment.

Qualifications

• Effective verbal and written communication skills.
• Quality customer service skills with ability to win people over.
• Results oriented with high drive to meet objectives and standards.
• Pursue goals beyond what is required or expected.
• Senses others' development needs and bolsters their abilities.
• Anticipates, recognizes, and meets customers' needs.
• Handles difficult customer service situations with diplomacy and tact.
• Guides performance of others while holding them accountable.
• Cultivate and maintain extensive informal networks.
• Models team qualities like respect, helpfulness, and cooperation.
• High attention to detail and organisational skills.
• Ability to work autonomously and contribute to the team.
• Proactive and positive approach to work and tasks.
• Confidentiality, tact, and discretion when dealing with people.

Responsibilities

• Lead, coach and develop a team of Sales Associates to achieve sales, customer service and operational targets.
• Be the chief executive officer of your store, responsible for executing business plans and targets.
• Recruit, retain and grow customers through strategic in-store events and CRM.
• Drive performance through leadership of a high-performing team in a fast-paced retail environment.
• Develop and implement agile business plans to optimise store success.

Skills

Verbal communication

Interpersonal skills

Customer service

Results driven

Goal setting

People development

Needs assessment

Diplomacy

Team leadership

Networking

Attention to detail

Autonomy

Proactive

Discretion

Tools

MS Excel

Email systems

Job description

Description

We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.

We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.

Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.

You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.

If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.

Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Effective verbal and written communication skills. Excellent interpersonal skills
• Quality customer service skills. Skilled at winning people over
• Results oriented, with high drive to meet objectives and standards
• Pursue goals beyond what is required or expected of them
• Senses Others' Development Needs And Bolsters Their Abilities
• Anticipates, recognizes, and meets customers' needs
• Handles difficult and tense customer service situations with diplomacy and tact
• Guides the performance of others while holding them accountable
• Cultivate and maintain extensive informal networks
• Models team qualities like respect, helpfulness, and cooperation
• High attention to detail and organisational skills
• The ability to work autonomously and contribute to the team
• Proactive and positive approach to work and tasks
• Confidentiality, tact, and discretion when dealing with people

Qualifications / Knowledge

• Retail sales experience.
• Teamleadership
• degree of experience dependent on business/Store size.
• Experience in strategic planning and execution
• Ability to develop financial plans and manage resources
• Working knowledge of a computerised system including email, Microsoft Excel