Counter Manager Counter Manager

The Estée Lauder Companies; Monterrey; Presencial; MXN 300.000 - 450.000; Jornada completa

Descripción de la vacante

The Estée Lauder Companies in Monterrey is seeking a dynamic Counter Manager to lead and develop a team of Sales Associates, delivering exceptional service and achieving sales, service and operational targets.

You will own the in-store agenda, recruit and retain customers through strategic events, CRM, and in-store initiatives, and coach colleagues to exceed standards while maintaining brand integrity and a positive working environment in prestige beauty.

Formación

• Retail sales experience, preferably in beauty or luxury goods.
• Proven leadership in a fast-paced retail environment.
• Ability to develop and execute business plans.
• Strong coaching and mentoring abilities.

Responsabilidades

• Lead, coach and develop Sales Associates to meet sales, service and operations targets.
• Create and execute an agile store business plan to recruit and retain customers.
• Drive in-store events and customer relationship management.
• Manage performance and accountability within the team.

Conocimientos

Verbal and written communication

Interpersonal skills

Customer service excellence

Sales leadership

Results driven

People development

Conflict resolution

Networking

Attention to detail

Autonomy

Positive attitude

Discretion and confidentiality

Strategic planning

Herramientas

Microsoft Excel

Descripción del empleo

DescriptionWe are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in⁃store events, exceptional customer relationship management and the leadership of a high performing team.If you are an ambitious self⁃starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all⁃round skills needed to progress further within the Beauty Industry.With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.Qualifications⁃ Effective verbal and written communication skills. Excellent interpersonal skills⁃ Quality customer service skills. Skilled at winning people over⁃ Results oriented, with high drive to meet objectives and standards⁃ Pursue goals beyond what is required or expected of them⁃ Senses others' development needs and bolsters their abilities⁃ Anticipates, recognizes, and meets customers' needs⁃ Handles difficult and tense customer service situations with diplomacy and tact⁃ Guides the performance of others while holding them accountable⁃ Cultivate and maintain extensive informal networks⁃ Models team qualities like respect, helpfulness, and cooperation⁃ High attention to detail and organisational skills⁃ The ability to work autonomously and contribute to the team⁃ Proactive and positive approach to work and tasks⁃ Confidentiality, tact, and discretion when dealing with people Qualifications / Knowledge⁃ Retail sales experience.⁃ Teamleadership⁃ degree of experience dependent on business/Store size.⁃ Experience in strategic planning and execution⁃ Ability to develop financial plans and manage resources⁃ Working knowledge of a computerised system including email, Microsoft Excel