Counter Manager- Le Labo- Fulltime Regular-Mérida- YUC

The Estée Lauder Companies; Mérida; On-site; MXN 223,000 - 402,000; Full time

Job summary

The Estée Lauder Companies in Mérida seeks a dynamic Counter Manager to lead, coach and develop a team of Sales Associates, driving sales and exceptional service in a prestige beauty environment.

You will own the store plan, recruit and retain customers through events, CRM and strategic targeting, while coaching others to reach their potential and advance in their careers with the company.

Qualifications

• Proven leadership and coaching in retail or fast-paced environments.
• Strong verbal and written communication skills.
• Experience driving sales through customer service and events.
• Ability to plan, execute and monitor store initiatives.
• Comfort with basic computer systems and Excel for reporting.
• Track record of developing and retaining a high-performing team.

Responsibilities

• Lead, coach and develop the team of Sales Associates to hit sales, service and operational targets.
• Create and execute an agile store business plan to recruit and retain customers.
• Drive in-store events, CRM and customer relationship management.
• Provide leadership to deliver consistent customer experiences.
• Balance business planning with people development for long-term progression.

Skills

Leadership skills

Communication

Customer service orientation

Team development

Strategic planning

Organization

Tools

Microsoft Excel

Email systems

Job description

Description

We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.

Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.

You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.

If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.

Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Effective verbal and written communication skills. Excellent interpersonal skills
• Quality customer service skills. Skilled at winning people over
• Results oriented, with high drive to meet objectives and standards
• Pursue goals beyond what is required or expected of them
• Senses others' development needs and bolsters their abilities
• Anticipates, recognizes, and meets customers' needs
• Handles difficult and tense customer service situations with diplomacy and tact
• Guides the performance of others while holding them accountable
• Cultivate and maintain extensive informal networks
• Models team qualities like respect, helpfulness, and cooperation
• High attention to detail and organisational skills
• The ability to work autonomously and contribute to the team
• Proactive and positive approach to work and tasks
• Confidentiality, tact, and discretion when dealing with people

Qualifications / Knowledge

• Retail sales experience.
• Teamleadership
• degree of experience dependent on business/Store size.
• Experience in strategic planning and execution
• Ability to develop financial plans and manage resources
• Working knowledge of a computerised system including email, Microsoft Excel