Counter Manager Counter Manager

DECIEM; Monterrey; On-site; MXN 260,000 - 420,000; Full time

Job summary

DECIEM is seeking a dynamic Counter Manager in Monterrey to lead and develop a high-performing sales team for prestige beauty products. You will coach staff, oversee customer service excellence, and execute store strategies to hit sales and operational targets.

As the store’s CEO, you’ll shape business plans, coordinate events, and foster strong customer relationships while maintaining professional standards and confidentiality.

Qualifications

• Proven leadership and coaching skills in retail.
• Strong customer service and interpersonal abilities.
• Results oriented with drive to meet objectives.
• Experience with strategic planning and execution is a plus.
• Ability to develop and manage resources and budgets.

Responsibilities

• Lead, coach and develop a team of Sales Associates to achieve sales, service and operational targets.
• Create and execute agile business plans to recruit and retain customers through events and CRM.
• Drive in-store marketing and customer relationship initiatives to boost performance.
• Build and maintain an extensive internal network to support store goals.
• Navigate confidential information with tact and discretion.

Skills

Team leadership

Customer service

Communication

Problem solving

Interpersonal skills

Attention to detail

Autonomy

Coaching

Tools

POS system

Microsoft Excel

Email

Job description

Description

We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.

Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.

You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful instore events, exceptional customer relationship management and the leadership of a high performing team.

If you are an ambitious selfstarter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.

Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the allround skills needed to progress further within the Beauty Industry.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Effective verbal and written communication skills. Excellent interpersonal skills
• Quality customer service skills. Skilled at winning people over
• Results oriented, with high drive to meet objectives and standards
• Pursue goals beyond what is required or expected of them
• Senses others' development needs and bolsters their abilities
• Anticipates, recognizes, and meets customers' needs
• Handles difficult and tense customer service situations with diplomacy and tact
• Guides the performance of others while holding them accountable
• Cultivate and maintain extensive informal networks
• Models team qualities like respect, helpfulness, and cooperation
• High attention to detail and organisational skills
• The ability to work autonomously and contribute to the team
• Proactive and positive approach to work and tasks
• Confidentiality, tact, and discretion when dealing with people

Qualifications / Knowledge

• Retail sales experience.
• Teamleadership
• degree of experience dependent on business/Store size.
• Experience in strategic planning and execution
• Ability to develop financial plans and manage resources
• Working knowledge of a computerised system including email, Microsoft Excel