Counter Manager Counter Manager

Trabajo; San Miguel Topilejo; Presencial; MXN 201.000 - 312.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Outstanding training

Benefits package

Descripción de la vacante

Trabajo is seeking a dynamic Counter Manager to lead a team of Sales Associates in a prestige beauty store. You will coach the team to hit sales, service, and operational targets and craft an agile business plan to recruit and retain customers through events and CRM.

The role emphasizes leadership, training, and development, with a clear path toward broader opportunities within the beauty industry as you build a high performing team and deliver exceptional customer experiences.

Formación

• Effective verbal and written communication skills.
• Quality customer service skills and ability to win people over.
• Results oriented with high drive to meet objectives and standards.
• Ability to work autonomously and contribute to the team.
• Experience in team leadership and staff development.

Responsabilidades

• Lead, coach and develop a team of Sales Associates to achieve sales, customer service and operational targets.
• Create and execute an agile business plan to recruit and retain customers through strategic targeting, in-store events and CRM.
• Provide exceptional customer relationship management and leadership of a high performing team.
• Support progression within the Beauty Industry through training, development and performance management.

Conocimientos

Communication

Interpersonal skills

Customer service

Results oriented

Discretion

Team leadership

Organizational skills

Autonomy

Proactivity

Herramientas

Microsoft Excel

Descripción del empleo

Description

We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.

Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.

You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful instore events, exceptional customer relationship management and the leadership of a high performing team.

If you are an ambitious selfstarter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.

Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the allround skills needed to progress further within the Beauty Industry.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Effective verbal and written communication skills. Excellent interpersonal skills
• Quality customer service skills. Skilled at winning people over
• Results oriented, with high drive to meet objectives and standards
• Pursue goals beyond what is required or expected of them
• Senses others' development needs and bolsters their abilities
• Anticipates, recognizes, and meets customers' needs
• Handles difficult and tense customer service situations with diplomacy and tact
• Guides the performance of others while holding them accountable
• Cultivate and maintain extensive informal networks
• Models team qualities like respect, helpfulness, and cooperation
• High attention to detail and organisational skills
• The ability to work autonomously and contribute to the team
• Proactive and positive approach to work and tasks
• Confidentiality, tact, and discretion when dealing with people

Qualifications / Knowledge

• Retail sales experience.
• Teamleadership
• degree of experience dependent on business/Store size.
• Experience in strategic planning and execution
• Ability to develop financial plans and manage resources
• Working knowledge of a computerised system including email, Microsoft Excel