Counter Manager Counter Manager

Trabajo; Santiago de Querétaro; Presencial; MXN 279.000 - 469.000; Jornada completa

Descripción de la vacante

Trabajo is seeking a dynamic Counter Manager to lead and coach a team of Sales Associates in a high-end beauty environment. You will drive sales and deliver exceptional customer service while safeguarding store operations.

You will recruit, train, and develop staff, execute agile business plans, and organize in-store events to attract and retain customers. This is a hands-on role with opportunities for growth within a prestige beauty brand.

Formación

• Experience in retail management.
• Proven leadership and coaching abilities.
• Strong customer service orientation.
• Excellent verbal and written communication skills.
• Ability to drive results and meet objectives.
• Ability to develop and implement sales plans.
• Experience coordinating in-store events and marketing activities.
• Ability to build and maintain networks within the team and store.
• Highly organized with attention to detail and autonomy.

Responsabilidades

• Lead and coach a team of Sales Associates to meet sales, service and operational targets.
• Develop and execute in-store events and customer engagement strategies to attract customers.
• Manage store operations, scheduling and performance metrics to ensure smooth daily activity.

Conocimientos

Team leadership

Coaching

Customer service

Communication

Negotiation

Target driven

Staff development

Event planning

Organization

Herramientas

Microsoft Excel

Descripción del empleo

Description

We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.

Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.

You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful instore events, exceptional customer relationship management and the leadership of a high performing team.

If you are an ambitious selfstarter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.

Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the allround skills needed to progress further within the Beauty Industry.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Effective verbal and written communication skills. Excellent interpersonal skills
• Quality customer service skills. Skilled at winning people over
• Results oriented, with high drive to meet objectives and standards
• Pursue goals beyond what is required or expected of them
• Senses others' development needs and bolsters their abilities
• Anticipates, recognizes, and meets customers' needs
• Handles difficult and tense customer service situations with diplomacy and tact
• Guides the performance of others while holding them accountable
• Cultivate and maintain extensive informal networks
• Models team qualities like respect, helpfulness, and cooperation
• High attention to detail and organisational skills
• The ability to work autonomously and contribute to the team
• Proactive and positive approach to work and tasks
• Confidentiality, tact, and discretion when dealing with people

Qualifications / Knowledge

• Retail sales experience.
• Teamleadership
• degree of experience dependent on business/Store size.
• Experience in strategic planning and execution
• Ability to develop financial plans and manage resources
• Working knowledge of a computerised system including email, Microsoft Excel