Controls Engineer, Technical Support (PLC & Customer-Facing)

KION Group; Guadalupe; On-site; MXN 360,000 - 540,000; Full time

Job summary

Dematic is seeking a Controls Engineer for its Technical Support group in Customer Service. The role involves remote customer support using PLC logic and schematics to locate and isolate issues in material handling systems.

Expect 12-hour shifts, travel 10–20%, and collaboration with cross-functional teams. The ideal candidate has 6–8 years of related experience, hands-on PLC knowledge (Allen-Bradley Logix, Siemens, Modicon), and a strong customer-service mindset to drive satisfaction and

Qualifications

• Bachelor's degree in a related field.
• 6–8 years of experience in customer service support.
• Experience with PLC controls platforms (Allen-Bradley Logix, Siemens, Modicon).
• Electrical troubleshooting experience and strong customer-facing skills.

Responsibilities

• Provide troubleshooting expertise to customers remotely using schematics and PLC logic.
• Support large-size conveyor systems and complex material handling projects.
• Travel 10–20% to customer locations, including some weekends and overtime.
• Identify productivity improvements, cost reductions, and customer satisfaction improvements.
• Coordinate with teams and work in shifts.

Skills

Customer service mindset

Verbal communication

Independent worker

Ability to work in shifts

Education

Bachelor's degree

Tools

Allen-Bradley Logix PLC

Siemens PLC

Modicon PLC

Job description

Dematic is seeking a Controls Engineer for its Technical Support group in Customer Service. The role involves remote customer support using PLC logic and schematics to locate and isolate issues in material handling systems.

Expect 12-hour shifts, travel 10–20%, and collaboration with cross-functional teams. The ideal candidate has 6–8 years of related experience, hands-on PLC knowledge (Allen-Bradley Logix, Siemens, Modicon), and a strong customer-service mindset to drive satisfaction and