Controls Engineer Technical Support

KION Group; Guadalupe; On-site; MXN 360,000 - 540,000; Full time

Job summary

Dematic is seeking a Controls Engineer for its Technical Support group in Customer Service. The role involves remote customer support using PLC logic and schematics to locate and isolate issues in material handling systems.

Expect 12-hour shifts, travel 10–20%, and collaboration with cross-functional teams. The ideal candidate has 6–8 years of related experience, hands-on PLC knowledge (Allen-Bradley Logix, Siemens, Modicon), and a strong customer-service mindset to drive satisfaction and

Qualifications

• Bachelor's degree in a related field.
• 6–8 years of experience in customer service support.
• Experience with PLC controls platforms (Allen-Bradley Logix, Siemens, Modicon).
• Electrical troubleshooting experience and strong customer-facing skills.

Responsibilities

• Provide troubleshooting expertise to customers remotely using schematics and PLC logic.
• Support large-size conveyor systems and complex material handling projects.
• Travel 10–20% to customer locations, including some weekends and overtime.
• Identify productivity improvements, cost reductions, and customer satisfaction improvements.
• Coordinate with teams and work in shifts.

Skills

Customer service mindset

Verbal communication

Independent worker

Ability to work in shifts

Education

Bachelor's degree

Tools

Allen-Bradley Logix PLC

Siemens PLC

Modicon PLC

Job description

Dematic has a need for a Controls Engineer in Dematic's Technical Support group, Customer Service. The successful candidates will have extensive knowledge and experience working in the material handling industry and directly working with customers remotely using schematics and PLC logic to find and isolate the issue.We offer:Career DevelopmentCompetitive Compensation and BenefitsPay TransparencyGlobal OpportunitiesLearn More Here: https://www.dematic.com/en-us/about/careers/what-we-offerDematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.Tasks and Qualifications:This is What You Will do in This Role:Schedule: You work 12-hour shifts, four days in a row, followed by four days off. This cycle repeats.Participates in the support of Large-size Complex conveyor systems that integrate hardware and software.Provides support in Large-size Projects with Complex material specifications, schematic troubleshooting, and appropriate follow-up.Participates in recommending ideas related to productivity improvement, cost reduction and improvement in customer satisfaction.Provide troubleshooting expertise to Dematic's customers.Travel between 10-20% to different customer locations which may include weekends and overtime.What We are Looking For:Bachelor's Degree.6-8 years of experience in a related field providing Customer Service Support.Experience with Allen Bradley Logix PLC controls platforms.Experience with controls hardware troubleshooting.Siemens and Modicon PLC experience.Electrical troubleshooting experience.Very strong Customer Service mentality.Very strong verbal communication skills over the phone.Ability to work independently.Ability to integrate and coordinate teams.Ability to work in shifts.