Controls Engineer - Technical Support (PLC & Remote)

Dematic; Guadalupe; Presencial; MXN 420.000 - 540.000; Jornada completa

Descripción de la vacante

Dematic seeks a Controls Engineer to join its Technical Support group, Customer Service. The role centers on diagnosing and isolating issues in material handling systems via schematics and PLC logic, with remote interaction with customers.

You will troubleshoot complex systems, review schematics, and provide recommendations to improve productivity, reduce costs, and increase customer satisfaction. Some travel is required (10–20%), including potential weekends and overtime.

Formación

• Bachelor's Degree in a related field.
• 3 to 5 years of experience providing Customer Service Support.
• Experience with Allen Bradley Logix PLC controls platforms.
• Experience with controls hardware troubleshooting.
• Siemens and Modicon PLC experience is a plus.
• Electrical troubleshooting experience.
• Customer service mindset and communication skills.
• Strong verbal communication over the phone.
• Ability to work independently.
• Ability to work in shifts.

Responsabilidades

• Participates in supporting complex systems that integrate hardware and software.
• Provides troubleshooting for schematic issues and follow-up.
• Supports productivity and customer satisfaction improvements.
• Provide troubleshooting expertise to customers.
• Travel 10–20% to customer locations, with possible weekends and overtime.

Conocimientos

Customer service

Verbal communication

Independent work

Shift work

Educación

Bachelor's Degree

Herramientas

Allen-Bradley Logix PLC

Siemens PLC

Modicon PLC

Electrical troubleshooting

Descripción del empleo

Dematic seeks a Controls Engineer to join its Technical Support group, Customer Service. The role centers on diagnosing and isolating issues in material handling systems via schematics and PLC logic, with remote interaction with customers.

You will troubleshoot complex systems, review schematics, and provide recommendations to improve productivity, reduce costs, and increase customer satisfaction. Some travel is required (10–20%), including potential weekends and overtime.