Collection Supervisor

MSC Mediterranean Shipping Company; Ciudad de México; Presencial; MXN 600.000 - 800.000; Jornada completa

Descripción de la vacante

A global shipping leader based in Mexico City seeks a Collections Supervisor to manage their credit customers' portfolio. This role involves team leadership, handling customer relationships, and performance reporting, requiring a Bachelor's degree in Finance or a related field and fluency in English. Ideal candidates will have at least four years’ experience in Accounts Receivable within the logistics sector.

Formación

• 4–6 years of experience in Accounts Receivable positions, preferably in logistics.
• 2 years in a supervisory or team leadership role managing collections.
• Experience with freight-related receivables and international trade terms.
• Experience with B2B customers and large cargo/global clients.
• Strong freight receivables knowledge (demurrage, detention, charges).
• Familiarity with Incoterms and port/bill of lading.

Responsabilidades

• Lead and mentor the team to ensure effective workload distribution.
• Manage collections portfolio and oversee daily collection efforts.
• Serve as the escalation point for customer collection issues.
• Prepare and present monthly performance reports on KPIs.
• Promote high-performance culture with accountability and collaboration.
• Manage full collections portfolio for credit customers.
• Oversee daily collection efforts including past-due invoices and charges.
• Ensure weekly account statements are sent using tracking tools.
• Identify and mitigate collection risks with escalation to Commercial and Management.
• Monitor customer payment behavior and report to management.
• Escalation point for complex collection issues.
• Communicate between customers and internal departments to resolve disputes.
• Provide personalized service to resolve collection issues.
• Build relationships with Sales, Customer Service, and Trade.
• Monitor and report KPIs monthly with trends and risks.
• Ensure consistent application of Credit & Collections policies.
• Identify gaps and propose workflow enhancements.
• Analyze data to identify opportunities and improvements.
• Partner with Credit Risk to evaluate exposure and keep docs audit-ready.

Conocimientos

Team leadership

Customer relationship management

Data analysis

B2B customer experience

Fluency in English

Educación

Bachelor’s degree in Finance or related field

Postgraduate diploma in Credit Management

Descripción del empleo

Responsibilities

• TEAM SUPERVISION & LEADERSHIP: Lead, mentor, and coach the team.
• Organize and delegate responsibilities among collection assistants to ensure efficient workload distribution and accountability.
• Conduct regular performance reviews, 1:1 meetings, and training sessions to drive development and motivation.
• Ensure that team members follow instructions and comply with company policies and procedures.
• Promote a high-performance culture with accountability, inclusion, and collaboration.

Collections Management

• Manage the full collections portfolio for all credit customers.
• Oversee daily collection efforts, including follow-ups on past-due freight invoices, demurrage/detention charges, and/or all open invoices.
• Ensure the team schedules and sends account statements on a weekly basis, utilizing available technology and tracking tools.
• Proactively identify and mitigate collection risks, initiating escalation processes with Commercial and Management teams when preventive or corrective action is needed.
• Monitor and analyze customer behavior and payment performance, sharing findings and action plans with management and leadership teams.

Customer & Key Stakeholders Relationship

• Serve as the escalation point for complex or sensitive customer collection issues.
• Act as a communication channel between customers and internal departments to resolve invoice discrepancies or payment concerns.
• Provide customers with personalized service focused on resolving collection-related issues, ensuring communication is clear and professional through approved company channels.
• Build and maintain cooperative relationships, externally with customers and internally with key stakeholders, including Sales, Customer Service, and Trade.

Reporting Controls & Process Analytics

• Monitor and report on KPIs by preparing and presenting monthly performance reports for management with insights on trends, risks, and solution strategies.
• Ensure consistent application of Credit and Collections policies.
• Identify gaps and propose enhancements to existing workflows, leveraging technology where possible.
• Analyze data from team activities and customer portfolios to identify areas of opportunity and propose improvements.
• Partner with the Credit Risk team to evaluate customer exposure and ensure process documentation is up to date and audit-ready.

Education & Experience

• Bachelor’s degree in Finance, Business Administration, International Trade, Logistics, or a related field.
• Postgraduate diploma or certification in Credit Management, Financial Operations, or Supply Chain is a plus.
• 4–6 years of progressive experience in Accounts Receivable positions, preferably in the logistics, shipping, or freight forwarding industry.
• At least 2 years of proven experience in a supervisory or team leadership role, managing collection activities and driving results through a team.
• Fluency in English is required (written and spoken). C1
• Experience working with B2B customers in complex account structures, particularly large cargo volume or global clients.
• Strong background in managing freight-related receivables, including demurrage, detention, accessorial charges, and container deposit recovery.
• Familiarity with international trade terms (Incoterms), ocean freight documentation, and port/terminal billing practices.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Finance and Accounting/Auditing
• Industries: Truck Transportation and Maritime Transportation