Collection Supervisor

MSC Mediterranean Shipping Company; Ciudad de México; On-site; MXN 600,000 - 800,000; Full time

Job summary

A global shipping leader based in Mexico City seeks a Collections Supervisor to manage their credit customers' portfolio. This role involves team leadership, handling customer relationships, and performance reporting, requiring a Bachelor's degree in Finance or a related field and fluency in English. Ideal candidates will have at least four years’ experience in Accounts Receivable within the logistics sector.

Qualifications

• 4–6 years of experience in Accounts Receivable positions, preferably in logistics.
• 2 years in a supervisory or team leadership role managing collections.
• Experience with freight-related receivables and international trade terms.
• Experience with B2B customers and large cargo/global clients.
• Strong freight receivables knowledge (demurrage, detention, charges).
• Familiarity with Incoterms and port/bill of lading.

Responsibilities

• Lead and mentor the team to ensure effective workload distribution.
• Manage collections portfolio and oversee daily collection efforts.
• Serve as the escalation point for customer collection issues.
• Prepare and present monthly performance reports on KPIs.
• Promote high-performance culture with accountability and collaboration.
• Manage full collections portfolio for credit customers.
• Oversee daily collection efforts including past-due invoices and charges.
• Ensure weekly account statements are sent using tracking tools.
• Identify and mitigate collection risks with escalation to Commercial and Management.
• Monitor customer payment behavior and report to management.
• Escalation point for complex collection issues.
• Communicate between customers and internal departments to resolve disputes.
• Provide personalized service to resolve collection issues.
• Build relationships with Sales, Customer Service, and Trade.
• Monitor and report KPIs monthly with trends and risks.
• Ensure consistent application of Credit & Collections policies.
• Identify gaps and propose workflow enhancements.
• Analyze data to identify opportunities and improvements.
• Partner with Credit Risk to evaluate exposure and keep docs audit-ready.

Skills

Team leadership

Customer relationship management

Data analysis

B2B customer experience

Fluency in English

Education

Bachelor’s degree in Finance or related field

Postgraduate diploma in Credit Management

Job description

Responsibilities

• TEAM SUPERVISION & LEADERSHIP: Lead, mentor, and coach the team.
• Organize and delegate responsibilities among collection assistants to ensure efficient workload distribution and accountability.
• Conduct regular performance reviews, 1:1 meetings, and training sessions to drive development and motivation.
• Ensure that team members follow instructions and comply with company policies and procedures.
• Promote a high-performance culture with accountability, inclusion, and collaboration.

Collections Management

• Manage the full collections portfolio for all credit customers.
• Oversee daily collection efforts, including follow-ups on past-due freight invoices, demurrage/detention charges, and/or all open invoices.
• Ensure the team schedules and sends account statements on a weekly basis, utilizing available technology and tracking tools.
• Proactively identify and mitigate collection risks, initiating escalation processes with Commercial and Management teams when preventive or corrective action is needed.
• Monitor and analyze customer behavior and payment performance, sharing findings and action plans with management and leadership teams.

Customer & Key Stakeholders Relationship

• Serve as the escalation point for complex or sensitive customer collection issues.
• Act as a communication channel between customers and internal departments to resolve invoice discrepancies or payment concerns.
• Provide customers with personalized service focused on resolving collection-related issues, ensuring communication is clear and professional through approved company channels.
• Build and maintain cooperative relationships, externally with customers and internally with key stakeholders, including Sales, Customer Service, and Trade.

Reporting Controls & Process Analytics

• Monitor and report on KPIs by preparing and presenting monthly performance reports for management with insights on trends, risks, and solution strategies.
• Ensure consistent application of Credit and Collections policies.
• Identify gaps and propose enhancements to existing workflows, leveraging technology where possible.
• Analyze data from team activities and customer portfolios to identify areas of opportunity and propose improvements.
• Partner with the Credit Risk team to evaluate customer exposure and ensure process documentation is up to date and audit-ready.

Education & Experience

• Bachelor’s degree in Finance, Business Administration, International Trade, Logistics, or a related field.
• Postgraduate diploma or certification in Credit Management, Financial Operations, or Supply Chain is a plus.
• 4–6 years of progressive experience in Accounts Receivable positions, preferably in the logistics, shipping, or freight forwarding industry.
• At least 2 years of proven experience in a supervisory or team leadership role, managing collection activities and driving results through a team.
• Fluency in English is required (written and spoken). C1
• Experience working with B2B customers in complex account structures, particularly large cargo volume or global clients.
• Strong background in managing freight-related receivables, including demurrage, detention, accessorial charges, and container deposit recovery.
• Familiarity with international trade terms (Incoterms), ocean freight documentation, and port/terminal billing practices.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Finance and Accounting/Auditing
• Industries: Truck Transportation and Maritime Transportation