Collection Supervisor

Flowserve; Santiago de Querétaro; On-site; MXN 420,000 - 720,000; Full time

Job summary

Flowserve is seeking a Collections Supervisor to lead a team of professional collectors in a compliance-first environment and drive KPI performance. You will coach, motivate, and develop staff while ensuring accurate financial statements and month-end closings under US-GAAP.

In this role you will balance workloads, manage stakeholder relationships across site leadership, procurement, and finance, and foster a culture of continuous improvement with a focus on quality, timeliness, and customer

Qualifications

• University degree in accounting, finance, economics or related field.
• 4+ years of experience required (2+ years in a Shared Service center).
• Ability to motivate and develop people.
• Excellent verbal and written English communication and negotiation skills.
• Strong proactive approach to identify and resolve issues.
• Proficient with MS Office (Excel, Word, PowerPoint).
• Ability to build relationships with stakeholders.
• Ability to drive process changes.
• Continuous improvement mindset; LEAN Six Sigma is an advantage.

Responsibilities

• Supervise day-to-day work of the team including invoice processing, payments, collections, month-end closings, and reconciliations under US-GAAP.
• Foster culture to attract and retain quality talent.
• Participate in PMP by developing SMART goals and objectives.
• Balance team workload and meet month-end deadlines and KPI targets.
• Create backup structures and cross-training for service continuity.
• Promote operational excellence and continuous improvement.
• Collaborate with stakeholders to ensure accurate financial statements for own domain.
• Maintain healthy relationships with site leadership, procurement, finance and others as needed.

Skills

People development

English communication

MS Office proficiency

Stakeholder management

Process improvement mindset

Lean Six Sigma advantage

Education

University degree in Accounting/Finance/Economics or related

Job description

We are seeking a Collections Supervisor to lead, coach, and support a team of professional collectors in a compliance-first, KPI-driven environment. This role is responsible for driving team performance, achieving liquidation targets, ensuring quality assurance standards are met, providing day-to-day operational leadership, and fostering a healthy, balanced, and productive work environment.

Responsibilities

• Supervise the day-to-day work of the team including invoice processing, payments, collections, month end closing processes and account reconciliations under US-GAAP as applicable to the team led
• Help develop an environment and culture that supports the attraction and retention of quality talent
• Actively participates in the PMP, developing SMART goals and objectives
• Responsible for balancing team workload and ensuring month-end deadlines and other KPI targets are met for the team
• Create appropriate backup structure and cross-training to ensure continuous service levels
• Build a culture of operational excellence and continuous improvement
• Work with stakeholders to ensure accurate and controlled financial statements for own domain.
• Maintain a functional and healthy relationship with site leadership, procurement, finance, and other stakeholders based on need of cooperation.

Qualifications and skills

• University degree, preferably in Accounting, Finance, Economics or related subjects.
• 4+ years' experience is required, (2+ years in a Shared Service center)
• Demonstrated ability to motivate and develop people
• Excellent verbal and written communication and negotiation skills in English
• Strong drive for action and proactivity in recognizing and resolving issues
• Confident user of MS Office (Excel, Word, PowerPoint)
• Ability to establish and maintain effective work relationships with stakeholders
• Ability to cope with and drive process changes
• Continuous improvement mindset (LEAN Six Sigma is an advantage