Collection Supervisor - Freight Forwarder

R.H. Shipping & Chartering; Ciudad de México; Híbrido; MXN 420.000 - 660.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fondo de ahorro del 10%

30 días de aguinaldo

Seguro SGMM y Dental

Hybrid scheme

Descripción de la vacante

Una empresa de logística en Ciudad de México busca un Supervisor de Cobranza para asegurar el flujo de efectivo y supervisar el equipo de cobranza. Se requiere un mínimo de 3 años de experiencia en roles similares, habilidades de liderazgo y conocimientos en gestión de cobranzas. Ofrecen un salario atractivo y beneficios como un fondo de ahorro y seguro médico. La posición es híbrida después del contrato indefinido.

Formación

• Mínimo 3 años de experiencia en procesos de cobranza.
• Experiencia liderando equipos de cobranza.
• Conocimientos en operaciones de importación y exportación.

Responsabilidades

• Supervisar el trabajo del equipo de cobranza.
• Revisar disputas y proponer soluciones.
• Asegurar la recuperación del flujo de efectivo.
• Propose solutions to the Credit & Collection Manager for cash recovery.
• Review weekly portfolio status (national and international) for visibility to Management.
• Coordinate legal collection steps with law firms and compile client files.
• Assign new and existing accounts to collection executives to balance portfolios.
• Monitor overdue accounts and provide feedback on next steps.

Conocimientos

Comunicación efectiva

Habilidades de negociación

Orientación a resultados

Proactividad

Planificación y organización

Multi-tasking

Proactivity

Effective communication

Cash flow management

Educación

Licenciatura en administración, contabilidad, comercio o negocios internacionales

Herramientas

MS Excel avanzado

Descripción del empleo

Ensure the execution of the policies, procedures and standards of the collection team based on what is established by the company to maintain healthy cash flow and avoid the generation of uncollectible accounts.

About R.H. Shipping

We are R.H. Shipping and we are growing day by day. Our mission is to transform people's lives by providing transportation solutions around the world. We are responsible and disciplined in our pursuit of each team member achieving their personal, professional, and financial goals through the work we do together. Our core values are the backbone of our business and guide our hiring process: we are aligned, disciplined, inspiring, accountable, results-oriented, and transparent.

Job Objective

• Supervise that collection executives execute their work according to internal policies and procedures, in order to keep financial leverage up to date.
• Review disputes for delays and storage with the operations area to resolve the customer collection situation, in order to reduce the percentage of overdue portfolio.
• Intervene in the dispute resolution process internally or externally derived from the operation with customers to achieve the recovery of cash flow.
• Propose solutions to the Credit & Collection Manager on how to intervene in specific cases for cash recovery.
• Review the weekly report on the status of the National and International portfolio (age of balances) to know the current invoiced and overdue portfolio to give visibility to management for reporting to Management on progress.
• Ensure the timely transfer of the information necessary for legal collection with law firms through the compilation of the client file (account statement, invoices, operational follow-up, commercial invoice, etc.) with the collection executives so that the corresponding process can be carried out.
• Assign new and existing accounts to collection executives (national and international) to have balanced portfolios in amount and number of clients for better results.
• Identify the total overdue portfolio and follow-ups of the collection management of the accounts assigned to each executive in order to provide feedback on the next collection steps and determine a deadline, ensuring that the statuses reflected in the system are found for consultation, follow-up and compliance.
• Supervise the receipt by the treasury of the verification of payments made to customers derived from requests for refund of balances in favor, and/or erroneous deposits.
• Confirm to the Treasury about important amounts that customers have paid, and identify if they are advances or billing collection.
• Supervise the receipt of information from daily bank statements that have been paid by customers for consultation and integration into the income report that is shared with the General Management.
• Follow-up with the operations team on internal credit notes, cancellations or re-invoicing (due to date change, update of tax data or differences in collections, or currency errors) to keep account statements updated.
• Solid planning and organizational skills.
• Solid ability to orient results and deliverables.
• Strong effective and assertive communication skills.
• High sense of urgency and proactivity.
• Attention to detail and thoroughness.
• High problem-solving skills.
• Strong ability to handle multiple tasks and projects at once.
• Solid negotiation skills with suppliers.
• High leadership skills and team supervision.
• Strong ability to communicate orally and in writing in English.
• Solid collection skills by various means (face-to-face, telephone and electronic).
• Analytical capacity for the review of financial situation.
• Knowledge in maritime, air and land import and export operations of dry, dangerous and oversized cargo.
• Solid knowledge in Invoicing 4.0 and CFDI review in SAT portal and advanced management of MS Excel.

Education and Experience

• Bachelor's degree in management, accounting, commerce or international business.
• Minimum experience of 3 years in companies in the field (Forwarder or Customs Agency) in collection processes.
• Experience in the area of Collection as a leader.
• Attractive salary according to experience.
• Savings Fund 10%.
• 30 days of Christmas bonus.
• SGMM and Dental Insurance.
• Hybrid Scheme (After an indefinite contract).

Committed to Diversity

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, R.H. Shipping recognizes that a diverse workforce, reflecting our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels, regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and we encourage inclusion in all forms, within our company and in interactions with clients, candidates, and partners.

If this position caught your attention, send us your resume! For better consideration, visit our Careers site, https://rhshipping.buk.mx/trabaja-con-nosotros and apply for the vacancy of your interest.