Client Success Specialist - Hybrid Global Logistics

Innteci---Quid---Bgwi; Región Centro; Hybrid; MXN 240,000 - 360,000; Full time

Job summary

Innteci---Quid---Bgwi is seeking a Client Success Representative to foster strong client relationships and ensure smooth coordination of needs. You will manage inquiries, monitor orders, and deliver proactive follow-ups in a hybrid environment.

The role emphasizes detailed record-keeping, clear communication, and timely updates to clients and internal teams while maintaining high service standards.

Qualifications

• Bachelor’s degree in business-related field required.
• 1–3 years in client success, account management or logistics.
• 6 months to 1 year as junior-level experience acceptable.
• Fluent English required for client interactions.

Responsibilities

• Build and maintain strong client relationships as primary contact.
• Monitor and manage client orders across logistics channels.
• Track status and report progress to clients and teams.
• Conduct proactive follow-ups to ensure satisfaction and resolve issues.
• Document client interactions, orders, and feedback for transparency.
• Prepare regular status reports for clients and internal stakeholders.

Skills

English (advanced)

Relationship management

Communication

Attention to detail

Organizational skills

Multitasking

MS Office

Education

Bachelor’s degree in Business Administration, International Trade, Logistics, or related field

Tools

Microsoft Office Suite

Job description

Innteci---Quid---Bgwi is seeking a Client Success Representative to foster strong client relationships and ensure smooth coordination of needs. You will manage inquiries, monitor orders, and deliver proactive follow-ups in a hybrid environment.

The role emphasizes detailed record-keeping, clear communication, and timely updates to clients and internal teams while maintaining high service standards.