Delivery Experience Lead - Global Supply Chain (Hybrid)

TE Connectivity Corporation; Hermosillo; Hybrid; MXN 1,200,000 - 2,000,000; Full time

Job summary

TE Connectivity is seeking a Supply Chain Customer Experience Specialist to ensure premier delivery performance for strategic customers across global factories and distribution centers. You will bridge planning, customer service, and commercial teams to drive visibility and proactive delivery management.

The role emphasizes segmentation logic, CVP-aligned service levels, and continuous improvement, with responsibilities spanning metrics, reports, and customer conversations to enhance overall

Qualifications

• Bachelor’s/MASTER in business, SCM, logistics, or engineering; MBA preferred.
• Minimum 10 years in multinational/high-growth industries.
• Minimum 4 years in people management in global environments.
• Proven liaison between sales, care, and supply chain teams; material planning preferred.
• Strong cross-functional collaboration and process-improvement experience.
• Excellent communication and stakeholder engagement skills.
• Proficient in SAP; IBP experience a plus.

Responsibilities

• Advocate for delivery experience for strategic customers (e.g., Platinum accounts).
• Monitor delivery metrics (OTD, PDTD, LTE, LTA) and address risks proactively.
• Own weekly CDX report process and coordinate with planners.
• Collaborate with planning, factories, and distribution centers to resolve issues.
• Drive adoption of Escalation App and Late Reason Code Program.
• Support CVP-aligned service levels and customer segmentation.
• Participate in QBRs and customer discussions to represent delivery performance.
• Identify process gaps and lead improvement initiatives across supply chain.
• Ensure documentation and knowledge sharing for scalable execution.

Skills

Cross-functional collaboration

Analytical skills

Communication

Time management

Stakeholder management

Data interpretation

Education

Bachelor/Master in relevant field

Tools

SAP

IBP

Job description

TE Connectivity is seeking a Supply Chain Customer Experience Specialist to ensure premier delivery performance for strategic customers across global factories and distribution centers. You will bridge planning, customer service, and commercial teams to drive visibility and proactive delivery management.

The role emphasizes segmentation logic, CVP-aligned service levels, and continuous improvement, with responsibilities spanning metrics, reports, and customer conversations to enhance overall