Bilingual Client Logistics Specialist (Hybrid)

Redwood Logistics; Monterrey; Hybrid; MXN 360.000 - 480.000; Vollzeit

Benefits dieser Stelle

Learning & Development

Internal mobility

Referral bonus

ERGs

Volunteer events

Life Insurance

Health insurance

Aguinaldo bonus

Vacation 12 days

Zusammenfassung

Redwood Logistics in Monterrey seeks a Client Logistics Coordinator to support daily operations for LTL, Truckload, and Intermodal shipments. You will learn transportation management systems and provide outstanding customer service while coordinating loads and tracking shipments.

Ideal candidates have 1-2 years of bilingual business experience, basic reporting skills, and a proactive, fast-paced mindset to thrive in Managed Services.

Qualifikationen

• Bi-lingual in English and Spanish.
• Strong communication skills both orally and written.
• Ability to work in a fast-paced, dynamic environment.
• Pro-active problem solver and listener; ability to multi-task.
• 1-2 years of business experience in a bi-lingual environment.
• Logistics experience preferred, but not required.
• Basic understanding of creating and maintaining reporting, including using Microsoft Office products (Outlook, Excel, Word, and Power Point)
• Strong customer service background and ability to quickly build rapport with customers.

Aufgaben

• Learn and understand the transportation & logistics industry along with the factors that impact the market, our carriers, and our customers.
• Learn and understand our transportation management system(s) and processes that support our customers.
• Provide exceptional customer service to Redwood’s customers in every interaction.
• Oversee day-to-day operations for key customer accounts, including data entry, load planning, shipment tracking, and issue management.
• Manage existing carrier and customer relationships for respective customers, working in collaboration with Account Management and Freight Audit & Pay teams.
• Investigate, provide solutions, and resolve customer problems such as order delays, missed pickups, missed deliveries, and damaged freight.
• Proactively communicate relevant updates to customers and/or internal teams as needed.
• Answer all phone calls in a timely manner.
• Learn and understand system tricks and shortcuts to minimize administrative work.

Kenntnisse

Bilingual English/Spanish

Strong communication

Multi-tasking

Customer service

MS Office (Outlook, Excel, Word, Power

Tools

MS Office Suite

Jobbeschreibung

Redwood Logistics in Monterrey seeks a Client Logistics Coordinator to support daily operations for LTL, Truckload, and Intermodal shipments. You will learn transportation management systems and provide outstanding customer service while coordinating loads and tracking shipments.

Ideal candidates have 1-2 years of bilingual business experience, basic reporting skills, and a proactive, fast-paced mindset to thrive in Managed Services.