Customer Success Specialist — 24/7 SaaS Logistics Support

CargoSprint LLC; Región Centro; Hybrid; MXN 200,000 - 320,000; Full time

Job summary

CargoSprint is seeking a Customer Success Representative to provide business and systems support for our product to our primary customers. You will be the first point of contact for VIP clients, ensuring issues are acknowledged, investigated, and resolved within our service targets.

You will work closely with engineering teams, maintain strong communication, and build trusted relationships with clients while tracking KPIs to drive systemic improvements across processes and technology.

Qualifications

• BA or BS in technical or analytic field.
• Experience with SaaS product architecture.
• Exposure to transportation/intermodal domain.
• PMP certification is a plus.

Responsibilities

• Handle priority customer calls and support issues.
• Escalate problems and manage resolution processes.
• Collaborate with engineering support teams for problem resolution.
• Demonstrate excellent written and verbal communication.
• Analyze trends and recommend permanent functional/technical solutions.
• Build long-term relationships with key clients.
• Develop and maintain KPIs to drive improvements.

Skills

SaaS knowledge

Transportation domain

Communication skills

Team collaboration

Project management

Strategic planning

Influence across teams

Education

Bachelor's degree

Job description

CargoSprint is seeking a Customer Success Representative to provide business and systems support for our product to our primary customers. You will be the first point of contact for VIP clients, ensuring issues are acknowledged, investigated, and resolved within our service targets.

You will work closely with engineering teams, maintain strong communication, and build trusted relationships with clients while tracking KPIs to drive systemic improvements across processes and technology.