Global Client Success Specialist

Innteci---Quid---Bgwi; Región Centro; Presencial; MXN 240.000 - 420.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary with benefits

Descripción de la vacante

Innteci---Quid---Bgwi is seeking a Client Success Representative to join our team in Zapopan, Mexico. The role focuses on building strong client relationships, coordinating orders, and delivering proactive support to clients managing global operations.

You will monitor orders, maintain records, and prepare status reports, ensuring timely delivery across logistics channels while working on-site. This role requires excellent communication skills and a detail-oriented mindset to support busy,

Formación

• Bachelor’s degree in Business Administration, International Trade, Logistics, or related field.
• Analyst level: 1-3 years of experience in client success, account management, logistics, or a similar role.
• Junior level: 6 months to 1 year of work experience in any professional role (related experience not mandatory).

Responsabilidades

• Build and maintain strong relationships with clients, acting as their primary point of contact for inquiries and updates.
• Monitor and manage client orders, ensuring timely and accurate delivery through various logistical channels.
• Track and oversee the status.
• Conduct follow-up activities to ensure client satisfaction, addressing concerns and offering solutions proactively.
• Maintain detailed records of client interactions, order statuses, and feedback to ensure transparency and accountability.
• Prepare and share regular status reports with clients and internal stakeholders.

Conocimientos

English

Relationship management

Communication

Attention to detail

Organizational skills

Multitasking

MS Office

Educación

Bachelor’s degree in Business Administration / International Trade / Logistics

Herramientas

Microsoft Office Suite

Descripción del empleo

Innteci---Quid---Bgwi is seeking a Client Success Representative to join our team in Zapopan, Mexico. The role focuses on building strong client relationships, coordinating orders, and delivering proactive support to clients managing global operations.

You will monitor orders, maintain records, and prepare status reports, ensuring timely delivery across logistics channels while working on-site. This role requires excellent communication skills and a detail-oriented mindset to support busy,