Operations Support Analyst I — Client Reporting & Projects

Citigroup Inc.; Ciudad de México; Presencial; MXN 300.000 - 420.000; Jornada completa

Descripción de la vacante

Citigroup Inc. in Mexico City is seeking an entry-level Ops Sup Analyst 1 to provide operations support across recordkeeping, account maintenance and client communications, coordinating with Operations - Core Team.

You will liaise with relationship managers, project managers and clients, help document business requirements, assist with regulatory deliverables, and support multiple projects while upholding Citi's policies and service standards.

Formación

• Previous relevant experience preferred.
• Proficient in Microsoft Office.
• General knowledge of client reporting across the industry and our competitors.
• Working knowledge of SQL environments and database queries.
• Proven organization and time management skills.
• Demonstrated problem-solving and decision-making skills.
• Consistently demonstrates clear and concise written and verbal communication skills.

Responsabilidades

• Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)
• Provide regular status updates for all project participants and create presentations for steering committee updates
• Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements
• Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
• Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
• Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements
• Create, manage and maintain project plans and act as the project manager for all follow ups across various departments
• Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Conocimientos

Microsoft Office

SQL

Time management

Communication

Problem solving

Client reporting knowledge

Educación

Bachelor's degree

Descripción del empleo

Citigroup Inc. in Mexico City is seeking an entry-level Ops Sup Analyst 1 to provide operations support across recordkeeping, account maintenance and client communications, coordinating with Operations - Core Team.

You will liaise with relationship managers, project managers and clients, help document business requirements, assist with regulatory deliverables, and support multiple projects while upholding Citi's policies and service standards.