Remote CX Associate - Customer Onboarding & Support

TurnKey Vacation Rentals; Ciudad de México; A distancia; MXN 357.000 - 502.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Major medical health insurance

Anniversary/end of year bonuses

Paid time off

100% remote work

Excellent company culture and growth opportunities

Descripción de la vacante

A leading workforce solutions provider is seeking a passionate CX Associate in Mexico City to deliver top-notch customer service to workers. You will handle queries, monitor background checks, and collaborate with internal teams. Ideal candidates will have at least 2 years of office experience with strong English communication skills. This is a remote position offering competitive salary, medical insurance, and growth opportunities within an excellent company culture.

Formación

• Minimum of 2 years’ work experience in an office setting.
• Experience in customer support or customer service is required.
• Strong written and spoken English skills are essential.

Responsabilidades

• Provide customer service to workers on the platform.
• Monitor background check turnaround times.
• Manage tickets in Freshdesk system.

Conocimientos

Customer support experience

English language proficiency

Communication skills

Risk evaluation

Research skills

Descripción del empleo

A leading workforce solutions provider is seeking a passionate CX Associate in Mexico City to deliver top-notch customer service to workers. You will handle queries, monitor background checks, and collaborate with internal teams. Ideal candidates will have at least 2 years of office experience with strong English communication skills. This is a remote position offering competitive salary, medical insurance, and growth opportunities within an excellent company culture.