Remote CX Associate - Customer Onboarding & Support

TurnKey Vacation Rentals; Ciudad de México; Remote; MXN 357,000 - 502,000; Full time

Benefits offered by this job

Competitive salary

Major medical health insurance

Anniversary/end of year bonuses

Paid time off

100% remote work

Excellent company culture and growth opportunities

Job summary

A leading workforce solutions provider is seeking a passionate CX Associate in Mexico City to deliver top-notch customer service to workers. You will handle queries, monitor background checks, and collaborate with internal teams. Ideal candidates will have at least 2 years of office experience with strong English communication skills. This is a remote position offering competitive salary, medical insurance, and growth opportunities within an excellent company culture.

Qualifications

• Minimum of 2 years’ work experience in an office setting.
• Experience in customer support or customer service is required.
• Strong written and spoken English skills are essential.

Responsibilities

• Provide customer service to workers on the platform.
• Monitor background check turnaround times.
• Manage tickets in Freshdesk system.

Skills

Customer support experience

English language proficiency

Communication skills

Risk evaluation

Research skills

Job description

A leading workforce solutions provider is seeking a passionate CX Associate in Mexico City to deliver top-notch customer service to workers. You will handle queries, monitor background checks, and collaborate with internal teams. Ideal candidates will have at least 2 years of office experience with strong English communication skills. This is a remote position offering competitive salary, medical insurance, and growth opportunities within an excellent company culture.