Call Center Representative (Monterrey)

Segosocaribbean; Monterrey; Presencial; MXN 111.600 - 167.400; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Competitive hourly pay

Monthly performance bonus

Paid sick time

Major medical insurance

Descripción de la vacante

A prominent call center in Monterrey is seeking a dedicated Customer Service, Billing, and Soft Collections Representative. The ideal candidate will manage customer interactions, resolve billing matters, and conduct collections with professionalism. Strong communication and negotiation skills are essential for excelling in this fast-paced role. Competitive pay and benefits are offered, including performance bonuses and paid training.

Formación

• Proven experience in customer service, billing, soft collections, phone, and/or call center roles.
• Ability to multitask and stay organized in a high-volume environment.
• Dependable and team-oriented with a positive attitude.

Responsabilidades

• Provide exceptional customer service through various channels.
• Resolve billing inquiries and discrepancies efficiently.
• Conduct soft collections calls to assist customers.

Conocimientos

Customer service experience

Strong negotiation skills

Communication skills

Problem-solving mindset

Dependable team player

Descripción del empleo

Description

Company Overview:
Segoso Mexico – Where Tomorrow is Today.
Our mission is to provide uncompromising operational excellence by setting the highest standards in service and reliability. We achieve this through our five core values: Leadership, Training, Talent Acquisition, Rewards, and Technology.

Position: Customer Service, Billing, and Soft Collections Representative

Job Description:
Segoso Mexico, a leading call center in Monterrey, is seeking dedicated Customer Service, Billing, and Soft Collections Representatives to join our team. We are looking for dependable, detail-oriented team players with strong communication and negotiation skills who excel in a fast-paced environment. Successful candidates will handle customer interactions, resolve billing issues, and manage soft collections with professionalism and efficiency.

Key Responsibilities:

• Provide exceptional customer service via phone, email, or chat.
• Resolve billing inquiries and discrepancies efficiently.
• Conduct soft collections calls to assist customers with payment arrangements.
• Handle high call volumes while maintaining quality and accuracy.
• Collaborate with team members to meet performance metrics and goals.
• Document customer interactions and maintain accurate records.

What We Offer:

• Paid training to ensure your success.
• Competitive hourly pay with a monthly performance bonus.
• Paid sick time and law-mandated benefits.
• Additional benefits, including pantry vouchers, major medical insurance, and savings funds (optional).

Requirements

Job Requirements

Essential Skills and Qualifications:

• Proven experience in customer service, billing, soft collections, phone, and/or call center roles.
• Strong negotiation and communication skills to handle sensitive situations professionally.
• Ability to multitask and stay organized in a high-volume environment.
• Problem-solving mindset with a focus on delivering customer satisfaction.
• Dependable and team-oriented with a positive attitude.

Preferred Qualifications:

• Familiarity with CRM systems or call center software.
• Experience in handling billing disputes or collections.