Billing & Customer Care Specialist - Soft Collections

Segosocaribbean; Monterrey; Presencial; MXN 111.600 - 167.400; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Competitive hourly pay

Monthly performance bonus

Paid sick time

Major medical insurance

Descripción de la vacante

A prominent call center in Monterrey is seeking a dedicated Customer Service, Billing, and Soft Collections Representative. The ideal candidate will manage customer interactions, resolve billing matters, and conduct collections with professionalism. Strong communication and negotiation skills are essential for excelling in this fast-paced role. Competitive pay and benefits are offered, including performance bonuses and paid training.

Formación

• Proven experience in customer service, billing, soft collections, phone, and/or call center roles.
• Ability to multitask and stay organized in a high-volume environment.
• Dependable and team-oriented with a positive attitude.

Responsabilidades

• Provide exceptional customer service through various channels.
• Resolve billing inquiries and discrepancies efficiently.
• Conduct soft collections calls to assist customers.

Conocimientos

Customer service experience

Strong negotiation skills

Communication skills

Problem-solving mindset

Dependable team player

Descripción del empleo

A prominent call center in Monterrey is seeking a dedicated Customer Service, Billing, and Soft Collections Representative. The ideal candidate will manage customer interactions, resolve billing matters, and conduct collections with professionalism. Strong communication and negotiation skills are essential for excelling in this fast-paced role. Competitive pay and benefits are offered, including performance bonuses and paid training.