1st Party Collection Representatives (Monterrey)

Segosocaribbean; Monterrey; Presencial; MXN 257.687 - 386.531; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Competitive hourly pay with bonuses

Paid Time Off

Pantry vouchers or medical insurance

Vacation days

Descripción de la vacante

A leading service provider in Monterrey is seeking a Call Center Representative to join their team. In this role, you will handle high volumes of calls, resolve customer inquiries, and contribute to team performance metrics. Successful candidates will have strong communication and negotiation skills, alongside a focus on customer experience. Competitive pay and benefits are offered, including paid training and vacation days.

Formación

• Strong call center skills focused on delivering an excellent customer experience.
• Proven negotiation skills to handle sensitive situations effectively.
• Excellent verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Leadership abilities and a proactive approach to problem-solving.
• Teamwork-oriented mindset with a commitment to supporting colleagues.

Responsabilidades

• Handle a high volume of incoming and outgoing calls professionally.
• Resolve customer inquiries and issues promptly.
• Cure accounts and ensure compliance with company protocols.
• Meet and exceed performance metrics.
• Collaborate effectively with team members.

Conocimientos

Call center skills

Negotiation skills

Communication skills

Multitasking

Leadership abilities

Teamwork-oriented mindset

Descripción del empleo

Company Overview

Segoso Mexico – Where Tomorrow is Today. Our mission is to deliver uncompromising operational excellence by setting the highest standards in service and reliability. We achieve this through our five core values: Leadership, Training, Talent Acquisition, Rewards, and Technology.

Position

Call Center Representative

Job Summary

Segoso Mexico is looking for motivated 1st Party Collection Representatives to join our dynamic team. Successful candidates will be customer-focused, detail-oriented, and strong communicators who thrive in a team environment. This role requires managing high volumes of calls, resolving customer inquiries, and curing accounts effectively. Some lines of business may require a 48-hour workweek.

Key Responsibilities

• Handle a high volume of incoming and outgoing calls professionally.
• Resolve customer inquiries and issues promptly while maintaining excellent service standards.
• Cure accounts and ensure compliance with company protocols.
• Meet and exceed individual and team performance metrics.
• Collaborate effectively with team members to achieve business goals.
• Participate in ongoing training to enhance product knowledge and customer interaction skills.

What We Offer

• Paid training to set you up for success.
• Competitive hourly pay with a monthly bonus structure.
• Paid Time Off and benefits above the law.
• Choose between pantry vouchers or major medical insurance.
• Vacation days activated after six months of tenure, adjusted based on your length of service.
• Checks and drug screening required to ensure workplace safety.

Requirements

Essential Skills and Qualifications:

• Strong call center skills with a focus on delivering an excellent customer experience.
• Proven negotiation skills to handle sensitive or challenging situations effectively.
• Excellent verbal and written communication skills.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Leadership abilities and a proactive approach to problem-solving.
• Teamwork-oriented mindset with a commitment to supporting colleagues.
• Experience handling a high volume of phone calls and managing account resolutions.

Preferred Experience

• Previous experience in collections, sales, or retention roles.
• Familiarity with curing accounts or similar business practices.

Join Segoso Mexico – We Offer a Career, Not Just a Job!