Global Resource Center Manager I

TTI, Inc.; Región Centro; Híbrido; MXN 900.000 - 1.300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Savings Fund

Christmas bonus

Food vouchers

Vacation days

Vacation premium

Medical Insurance

Life Insurance

Hybrid work

Training & development

Growth opportunities

Descripción de la vacante

TTI, Inc. in Guadalajara, Mexico, is seeking a Global Resource Center Manager I to supervise the GRC MX operations and ensure timely, accurate responses to stakeholders across the Americas, with backup support for other global locations.

The role leads a team, hires and develops staff, implements procedures, and drives continuous improvement. Strong Spanish/English communication and knowledge of local laws are essential.

Formación

• Must have a completed Bachelor's degree.
• Minimum of 10 years of experience in customer service in shared services.
• 4 or more years working in electronics distribution with exposure to the operational function.
• 3 or more years managing personnel that reports directly.
• Bilingual – Written & Verbal Proficiency in Spanish and English.
• Demonstrated proficiency in the following Microsoft applications (Word, Excel and Outlook).
• Demonstrated track record of building confidence and credibility with external customers.
• Knowledge of Mexico laws practices and procedures.
• Possesses excellent verbal and written communication skills including strong listening skills.
• Exhibits strong interpersonal/teamwork skills in order to build effective working relationships.
• Possesses a strong customer service orientation in order to respond needs in a timely manner.
• Exhibits strong organizational and multi-tasking skills in order to handle multiple, competing priorities and duties (planned and unplanned).

Responsabilidades

• Effectively supervises team members by assigning and delegating accountabilities, and by providing ongoing instruction.
• Responsible for hiring qualified staff, utilizing effective communication and motivational techniques, providing ongoing performance management and by providing effective training and development.
• Ensures GRC MX team is informed and up to date on all current procedures.
• Ensures the optimal operation of the GRC MX Support function by developing and implementing all processes and procedures.
• Continually evaluates processes and procedures to improve function efficiency.
• Establishes and implements annual department goals with a focus on continuous improvement.

Conocimientos

Bilingual Spanish & English

MS Office

Educación

Bachelor's degree

Descripción del empleo

TTI, Inc., is in search of our next Global Resource Center Manager I for our office located in Guadalajara, Mexico. This role is responsible for supervising the operational functions of the Global Resource Center in Mexico to ensure a timely and accurate response to multiple stakeholders, including, but not limited to branch sales and Corporate Product. While primary focus will be on stakeholders within the America’s, the organization will also serve as a backup to other global TTI locations.

What our Global Resource Center Manager I do:

• Effectively supervises team members by assigning and delegating accountabilities, and by providing ongoing instruction.
• Responsible for hiring qualified staff, utilizing effective communication and motivational techniques, providing ongoing performance management and by providing effective training and development.
• Ensures GRC MX team is informed and up to date on all current procedures.
• Ensures the optimal operation of the GRC MX Support function by developing and implementing all processes and procedures.
• Continually evaluates processes and procedures to improve function efficiency.
• Establishes and implements annual department goals with a focus on continuous improvement.

What we look for:

• Must have a completed Bachelor's degree.
• Minimum of 10 years of experience in customer service in shared services.
• 4 or more years working in electronics distribution with exposure to the operational function.
• 3 or more years managing personnel that reports directly.
• Bilingual – Written & Verbal Proficiency in Spanish and English.
• Demonstrated proficiency in the following Microsoft applications (Word, Excel and Outlook).
• Demonstrated track record of building confidence and credibility with external customers.
• Knowledge of Mexico laws practices and procedures.
• Possesses excellent verbal and written communication skills including strong listening skills.
• Exhibits strong interpersonal/teamwork skills in order to build effective working relationships.
• Possesses a strong customer service orientation in order to respond needs in a timely manner.
• Exhibits strong organizational and multi-tasking skills in order to handle multiple, competing priorities and duties (planned and unplanned).

What we offer our team members:

• 13% Savings Fund.
• 30 days Christmas bonus.
• Food Vouchers $2,500 MXN monthly.
• 12 vacation days after the first year.
• 40% of vacation prime.
• Major Medical Insurance coverage for employee and dependents.
• Life Insurance coverage for employee.
• Hybrid work model.
• Ongoing training throughout employment with opportunities to participate in professional and personal development programs.
• Great culture and opportunities for growth and advancement.