Boutique Manager Los Cabos

LVMH; Cabo San Lucas; On-site; MXN 420,000 - 600,000; Full time

Job summary

The Boutique Manager at LVMH Cabo San Lucas oversees all facets of the boutique business, driving sales across categories while leading the sales and leadership team. You will develop client relationships, ensure exceptional service, and align store operations with brand standards.

In this role, you will manage staffing, coaching staff, coordinate events, and collaborate with Merchants and Training to deepen product knowledge.

Qualifications

• 5 Years of luxury boutique management experience.
• Advanced English in professional context.
• Strong understanding of the Luxury Fashion Industry and Luxury Clientele.

Responsibilities

• Conduct regular management touchbases to review performance, operations, and employee relations issues, and to develop overall business strategy.
• Oversee staffing and scheduling of associates and ensure payroll budgets compliance.
• Partner with Human Resources to oversee recruitment and hiring of Boutique Sales and Leadership Team.
• Organize and coordinate events with Corporate Office to increase traffic and maximize sales.
• Develop product knowledge in coordination with Merchants and Training Team.
• Ensure and develop Visual Merchandising for the Boutique in line with brand direction and campaigns.
• Coordinate in-store promotions including seasonal sales, trunk shows and contests.
• Report on product sell-through and client feedback to Merchandising Team and make recommendations.
• Manage all operational processes with Operations Manager: Shipping, Inventory, Aftersales to minimize stock loss and maximize service.
• Adhere to Company policies and maintain store safety and security.

Skills

Luxury boutique management

Advanced English

Leadership & staff development

Job description

The Boutique Manager is responsible for all aspects of the Boutique business including sales generation, store operations and team and client development.

• Responsible for achievement of annual Boutique sales goals across all product categories.
• Manage leadership team to develop Sales Associates to meet and exceed expectations around client development and individual sales goals.
• Ensure that all Clients experience outstanding service at all times.

Job responsibilities

• Conduct regular management touchbases to review performance, operations, and employee relations issues, and to develop overall business strategy.
• Oversee the process of staffing and scheduling of associates and ensure compliance with payroll budgets.
• Partner with Human Resources to oversee recruitment and hiring of Boutique Sales and Leadership Team.
• Organize and coordinate events with Corporate Office to increase traffic in the Boutique and maximize sales.
• Develop product knowledge in coordination with Merchants and Training Team.
• Ensure and develop the Visual Merchandising for the Boutique to be in line with brand direction and advertising campaigns.
• Coordinate and actively participate in in-store promotions which include seasonal sales, trunk shows and contests.
• Report on product sell though and client feedback to make recommendations to the Merchandising Team.
• Manage all operational processes in partnership with the Operations Manager including: Shipping & Receiving, Inventory and Aftersales to minimize stock loss and maximize customer service.
• Adhere to and oversee compliance of established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, security, sales and record-keeping procedures, and overall maintenance of the store.
• Review operational reports and records to ensure adherence to Company policies and procedures, monitor store profitability, and manage payroll budgets.
• Review paperwork pertaining to receiving, transfers, MOS/damages, returns-to-vendor (RTV's), and charge-backs to Corporate Office in order to ensure accuracy of inventory.
• Ensure that adequate security exists and that physical facilities comply with safety codes and ordinances.
• Problem sole and develop strategies that support the Boutique’s service, efficiency, and productivity.

Profile

• 5 Years of luxury boutique management experience.
• Advanced English
• Strong understanding of the Luxury Fashion Industry and Luxury Clientele.
• Ability to develop, motivate, and train leadership team and staff, build strong internal and external relationships, utilize skills of workforce most appropriately to maximize business results.
• Adjust priorities and manage time wisely in a fast-paced environment.
• Communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to all employees.
• Strong interpersonal, communication, organization and follow-through skills.
• Work a full-time schedule including nights, weekends, and holidays.
• Travel as needed.
• Operate all equipment necessary to perform the job.
• Ability to understand and apply all company policies and procedures.

“Whatever you do – whether for work or pleasure – do it with passion! Live with passion,” wrote Christian Dior.
Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just 23. In 1938 he learned the métier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong. Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.