Boutique Director

Richemont Iberia SL; Ciudad de México; Presencial; MXN 1.800.000 - 2.400.000; Jornada completa

Descripción de la vacante

Van Cleef & Arpels seeks a Boutique Director to drive sales growth, lead a high-performing team, and deliver an exceptional client experience across locations in Mexico. The role requires steering strategic initiatives, managing inventories, and representing the brand at exclusive events.

Strong multi-unit management and hospitality background are essential. The ideal candidate will have extensive luxury retail experience, high standards of etiquette, and the ability to travel for international

Formación

• 15+ years luxury retail management experience.
• Bachelor’s degree in related field; Master’s degree preferred.
• Multi-unit or high-volume experience required.
• Luxury retail or hospitality experience essential.
• Strong ICT skills: SAP, Excel, Word, PowerPoint.
• Excellent written, verbal and interpersonal communication.

Responsabilidades

• Manage boutique sales, team growth and client experience.
• Lead strategy development and inventory planning with the team.
• Represent brand at meetings, events and high-profile functions.
• Identify top profiles and plan career paths for staff.
• Develop new business ideas and client acquisition initiatives.
• Travel for international events and conferences as needed.
• Set performance goals and report management progress.
• Ensure best-in-class customer service to drive sales.

Conocimientos

Luxury retail management

Talent planning

Customer service

English fluency

Project coordination

Educación

Bachelor’s degree in related field

Master’s degree in Business

Herramientas

SAP

Excel

Word

PowerPoint

Descripción del empleo

Role Overview

The Boutique Director is responsible for the successful management of the boutique with the main objective of developing sales, growing the sales team and reaching a consistent and sustainable high quality client experience.

Responsibilities

• Project and produce the sales as defined in the store action plan developed with the Senior Vice President, Retail and Regional Director focusing on short-term and long-term strategic and financial objectives to achieve
• Spearheads management and strategic development, including High Jewelry
• Enhance quality and maintain integrity of the Van Cleef & Arpels image in the market
• Identify successful profiles and talent planning in order to define career paths and promote advancement, while monitoring and supervising Boutique team members
• Generate new clients while developing new and innovative business ideas
• Represents Van Cleef & Arpels at meetings, events, charity dinners and other work-related functions in both Mexico and abroad. Extensive travel involved
• Manage optimal levels of inventories and model stock in coordination with the Supply Chain Department
• Initiate activities for new product launches, events and activities to enhance visibility in the market and increase net sales
• Assist in developing store personnel's performance goals and, update management through reporting mechanisms.
• Provide the highest levels of customer service to support the growth of sales
• Occasionlly may attend international functions such as Retail Conferences, Watch and Wonder and High Jewellery trips with the President & CEO, Senior Vice President, Retail and Regional Director

Qualifications

• Minimum 15 years of luxury retail management experience
• Bachelor’s degree in Related field is required
• Master’s degree in Business is preferred
• Multi-Unit or High-Volume Experience required
• Luxury Retail or Hospitality experience is a must
• Capacity to manage several projects simultaneously and in a timely manner
• Strong computer skills: SAP, Excel, Word, Power Point
• Excellent written, verbal, and interpersonal communication skills
• Ability to Travel and ability to host events with a high degree of etiquette
• Flexibility to work on evenings, weekends, and holidays, as needed
• Ability to spend long periods of time standing
• Fluency in English preferred