Bilingual Video Games Written Support Specialist

Keywords Studios Plc; Xico; On-site; MXN 183,000 - 219,000; Full time

Benefits offered by this job

Medical expenses insurance

Savings funds

Grocery tickets ($1,200)

2 days off

Job summary

Keywords Studios Mexico is seeking customer service representatives for written support in Mexico City (Nuevo Polanco). You will assist players via chats, emails and tickets, helping with lost accounts and game details.

Requirements include strong English and French written and verbal communication, the ability to multitask, adapt to changes, and actively listen to instructions. Higher school diploma is preferred but not required. On-site role in CDMX.

Qualifications

• Strong written and verbal communication in English.
• Strong written and verbal communication in French.
• Ability to multi-task.
• Adapt in a constantly evolving environment.
• Active listening to instructions and executing tasks.

Responsibilities

• Provide written customer support via chats, emails and tickets.
• Address player issues such as lost accounts and questions about game details.
• Deliver excellent customer service in written form.

Skills

Strong written and verbal English

Strong written and verbal French

Ability to multi-task

Adapt in evolving environment

Active listening to instructions

Education

High School Diploma (preferred)

Job description

Keywords Studios Mexico is seeking customer service representatives for written support in Mexico City (Nuevo Polanco). You will assist players via chats, emails and tickets, helping with lost accounts and game details.

Requirements include strong English and French written and verbal communication, the ability to multitask, adapt to changes, and actively listen to instructions. Higher school diploma is preferred but not required. On-site role in CDMX.