FRENCH Videogames Customer Service (WRITTEN SUPPORT)

Keywords Studios Plc; Ciudad de México; On-site; MXN 183,000 - 219,000; Full time

Benefits offered by this job

Grocery tickets

Medical insurance after probation

Career path

Two days off

Saving funds

Job summary

Keywords Studios Plc in Mexico City is seeking a Customer/Player Support specialist to assist players via chat, email and tickets, resolving issues such as lost accounts and account details while delivering high-quality service.

The role requires strong English and French writing and speaking skills, the ability to multitask in a dynamic environment, and a willingness to work full-time at our Nuevo Polanco office.

Qualifications

• Excellent written and verbal English and French communication.
• Ability to multi-task in a fast-paced environment.
• Adaptable to constant evolution and strong listening.
• Living in Mexico City or Estado de Mexico; office in Nuevo Polanco.
• Full-time availability.
• High School Diploma preferred but not required.

Responsibilities

• Respond to players via chat, email, and tickets to resolve issues.
• Assist with lost accounts and account details.
• Provide excellent customer service and clear communication.

Skills

Written communication (English)

Verbal communication (English)

Written communication (French)

Verbal communication (French)

Multi-tasking

Adaptability

Customer service

Active listening

Full-time availability

High School Diploma (preferred)

Education

High School Diploma (preferred)

Job description

POSITION SUMMARY:

Player Support communicates with with players and solves their problems, such as lost accounts or questions regarding details, and provides excellent customer service (through chats, emails and tickets).

• Strong written and verbal communication skills in English.
• Strong written and verbal communication skills in French.
• Ability to multi-task.
• Ability to easily adapt in a constant evolution environment
• Excellent customer service skills
• Ability to actively listen to instructions and execute tasks communicated.
• Full-time availability
• High School Diploma preferred but not required.
• Living in Mexico City or Estado de Mexico.
• Our office is located in Nuevo Polanco

• $18,000.00 gross (before taxes)
• Law Benefits.
• 2 days off.
• Career path.

After probation period:

Medical expenses insurance.

Saving funds.

Grocery tickets ($1,200)