Bilingual US Call Center Agent – Sales & Service (On-site)

Grupo Modelo S.A. de C.V.; Aguascalientes; Presencial; MXN 133.920 - 167.400; Jornada completa

Descripción de la vacante

A leading beverage company in Aguascalientes is seeking a Bilingual Call Center Agent. This full-time position requires strong customer service skills and a confident communicator in English. Responsibilities include handling calls with U.S. customers, managing orders and complaints, and achieving sales objectives. The ideal candidate will have a Bachelor's degree, advanced English proficiency, and at least one year of relevant experience. Join us for a dynamic work environment and opportunities for growth.

Formación

• Advanced English level (B2–C1); must be 100% bilingual.
• At least 1 year of experience in customer service or sales.
• Experience using digital platforms for buying and selling is a plus.

Responsabilidades

• Handle inbound and outbound calls with U.S.-based customers.
• Provide support regarding claims, orders, and customer complaints.
• Perform telephone sales and follow up on assigned customer portfolios.
• Ensure achievement of sales and service objectives.
• Track and follow up on customer requests until resolution.
• Coordinate with internal teams such as sales, logistics, and technical service.
• Maintain accurate records in digital platforms and systems.

Conocimientos

Excellent verbal communication skills in English

Strong customer service skills

Sales-oriented mindset

Problem-solving skills

Organizational skills

Educación

Bachelor’s Degree

Herramientas

Microsoft Office

Descripción del empleo

A leading beverage company in Aguascalientes is seeking a Bilingual Call Center Agent. This full-time position requires strong customer service skills and a confident communicator in English. Responsibilities include handling calls with U.S. customers, managing orders and complaints, and achieving sales objectives. The ideal candidate will have a Bachelor's degree, advanced English proficiency, and at least one year of relevant experience. Join us for a dynamic work environment and opportunities for growth.