Customer Care Supervisor — Elevate Service & Team Growth

Capgemini; Aguascalientes; On-site; MXN 30,000 - 40,000; Full time

Benefits offered by this job

Grocery vouchers

Private Health Insurance

Training & Development

Annual performance-based bonus

Job summary

Capgemini in Aguascalientes seeks a Supervisor to lead a team focused on maximizing customer satisfaction for both internal and external customers. The role includes monitoring performance, developing team skills, and ensuring compliance with company guidelines. A minimum of 1-2 years of Call Center leadership experience and fluency in English are required. The position offers a competitive salary and comprehensive benefits package including health insurance and training opportunities.

Qualifications

• 1-2 years of experience as a Call Center Supervisor or similar role.
• Fluent English.
• Availability to work on site in Aguascalientes.

Responsibilities

• Supervises team members to enhance customer experience.
• Monitors team performance against established guidelines.
• Responsible for communicating team performance results.

Skills

Customer service expertise

Leadership

Problem-solving

Effective communication

Education

High School Diploma or equivalent

Bachelor's degree

Job description

Capgemini in Aguascalientes seeks a Supervisor to lead a team focused on maximizing customer satisfaction for both internal and external customers. The role includes monitoring performance, developing team skills, and ensuring compliance with company guidelines. A minimum of 1-2 years of Call Center leadership experience and fluency in English are required. The position offers a competitive salary and comprehensive benefits package including health insurance and training opportunities.