Customer Care Supervisor — Elevate Service & Team Growth

Capgemini; Aguascalientes; Presencial; MXN 30.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Grocery vouchers

Private Health Insurance

Training & Development

Annual performance-based bonus

Descripción de la vacante

Capgemini in Aguascalientes seeks a Supervisor to lead a team focused on maximizing customer satisfaction for both internal and external customers. The role includes monitoring performance, developing team skills, and ensuring compliance with company guidelines. A minimum of 1-2 years of Call Center leadership experience and fluency in English are required. The position offers a competitive salary and comprehensive benefits package including health insurance and training opportunities.

Formación

• 1-2 years of experience as a Call Center Supervisor or similar role.
• Fluent English.
• Availability to work on site in Aguascalientes.

Responsabilidades

• Supervises team members to enhance customer experience.
• Monitors team performance against established guidelines.
• Responsible for communicating team performance results.

Conocimientos

Customer service expertise

Leadership

Problem-solving

Effective communication

Educación

High School Diploma or equivalent

Bachelor's degree

Descripción del empleo

Capgemini in Aguascalientes seeks a Supervisor to lead a team focused on maximizing customer satisfaction for both internal and external customers. The role includes monitoring performance, developing team skills, and ensuring compliance with company guidelines. A minimum of 1-2 years of Call Center leadership experience and fluency in English are required. The position offers a competitive salary and comprehensive benefits package including health insurance and training opportunities.