Bilingual Customer Service Agent - CDMX

Convergys; Ciudad de México; Presencial; MXN 111.600 - 167.400; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Endless career opportunities

Competitive salary

Inclusive perks and benefits

Performance incentives

Weekly and monthly activities

Descripción de la vacante

A global CX solutions company is seeking Customer Service Agents - Bilingual for its CDMX location. This full-time role involves interfacing with customers via calls and the Internet, providing support for routine service issues. Candidates should possess strong communication skills, an intermediate to advanced level of English, and the ability to handle multitasking in a dynamic work environment. Attractive perks along with career growth opportunities are offered.

Formación

• 6 months minimum experience in call center customer service is preferred.
• Ability to work under constant changes and multitask effectively.

Responsabilidades

• Interface with customers via inbound and outbound calls.
• Provide resolution for routine problems regarding products or services.
• Actively listen and troubleshoot to ensure a great customer experience.

Conocimientos

Strong customer service orientation

Intermediate - Advanced English

Attention to detail

Ability to multitask

Effective communication

Educación

High School diploma or equivalent

Descripción del empleo

A global CX solutions company is seeking Customer Service Agents - Bilingual for its CDMX location. This full-time role involves interfacing with customers via calls and the Internet, providing support for routine service issues. Candidates should possess strong communication skills, an intermediate to advanced level of English, and the ability to handle multitasking in a dynamic work environment. Attractive perks along with career growth opportunities are offered.